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That way every residents' association sees exactly what its own community pays, without it being mixed with the rest of your portfolio."},{"question":"Do I need a separate contract for each community?","answer":"Yes, each community signs its own service contract (they're separate legal entities), but you keep the same point of contact and the same service standard across every building you manage with us, so adding a new one doesn't mean renegotiating from scratch."},{"question":"If an issue affects several communities in my portfolio, who do I contact?","answer":"Your usual contact at Imora: there's no need to report separately to a different concierge, cleaning company and technician at each building. A single team coordinates the response even though the communities are legally independent."},{"question":"Can I add a new building without renegotiating the terms of the others?","answer":"Yes, each new building is quoted based on the services that specific community needs, but we apply the same reporting process and the same service standard you already know from the rest of your portfolio, without having to re-explain how you work."},{"question":"What if a community in my portfolio already has a service contracted with another provider?","answer":"We can step in only for the services the community decides to outsource to us, and coordinate the handover with the outgoing provider so there's no coverage gap during the switch."},{"question":"Do I get a single report covering all my communities, or do I need to check building by building?","answer":"Your contact at Imora knows the status of every community in your portfolio, so you can ask for a combined view instead of having to ask service by service and building by building."},{"question":"Does the inspection team visit all my buildings, or only the ones with problems?","answer":"We visit every community with contracted services, not only the ones that have had an incident, precisely to catch a problem before it reaches the residents' meeting."},{"question":"How do you put together a proposal if I manage many communities at once?","answer":"We prepare a proposal per building, detailing which services each one already has contracted and which could be outsourced to Imora, so you can bring it to each residents' meeting separately if you need to."}],"process":{"eyebrow":"How we work with you","title":"Day-to-day management of your portfolio with Imora","steps":{"onboarding":{"title":"Onboarding a new building","description":"We visit the community, review which services it already has contracted, and prepare a proposal to the same standard we apply across the rest of your portfolio — no need to renegotiate terms for the buildings we already manage together."},"incidents":{"title":"Centralised incident reporting","description":"An issue in any community in your portfolio is reported to the same point of contact, regardless of whether it affects concierge, cleaning or maintenance — you don't need to track down the provider responsible for each service at each building."},"billing":{"title":"Separate invoicing per building","description":"Each building gets its own invoice detailing its contracted services, ready to present at the residents' meeting, even though you manage several communities with us through a single contact."},"scaling":{"title":"Adding buildings without friction","description":"When you add a new community to your portfolio, we apply the same onboarding, reporting and billing process you already know — no new learning curve every time your portfolio grows."}}},"comparison":{"eyebrow":"The difference","title":"Several providers per building, or one across your whole portfolio","subtitle":"What changes in your office's day-to-day when the same provider runs the services across all your communities.","columnTopic":"In your day-to-day","columnMultiple":"With several providers","columnImora":"With Imora","rows":[{"topic":"Point of contact","multiple":"One contact per service and per community.","imora":"A single point of contact for every property in your portfolio."},{"topic":"When a worker is absent","multiple":"You call the provider and wait for them to find a replacement.","imora":"We cover it with another professional of the same profile, at no extra cost."},{"topic":"Reporting an incident","multiple":"First you work out whose problem it is, then you report it.","imora":"One report, whether it is concierge, cleaning, gardening or maintenance."},{"topic":"Invoicing","multiple":"One invoice per provider and per community, on different dates.","imora":"One invoice per community covering all its services, ready for the meeting."},{"topic":"Adding a new building","multiple":"Negotiating from scratch with each provider, service by service.","imora":"The same terms and the same standard you already have across the portfolio."},{"topic":"Quality control","multiple":"Each provider supervises itself, and you find out from the residents.","imora":"Our own inspection department, checking the service on site."},{"topic":"Preparing a meeting","multiple":"You gather the information from several places and pull it together yourself.","imora":"One report per community with the period's history of jobs and interventions."}]},"example":{"eyebrow":"How it looks inside","title":"A portfolio of twelve communities, in a typical month","disclaimer":"An illustrative example to explain how the service is organised. It does not correspond to a real portfolio.","portfolioTitle":"How the services break down","portfolio":[{"label":"12 communities","detail":"spread across Móstoles, Alcorcón and Leganés."},{"label":"12 cleaning contracts","detail":"at different frequencies: four daily, six three days a week and two weekly."},{"label":"4 concierge services","detail":"in the largest buildings, two half-shift and two full-shift."},{"label":"5 pools","detail":"in season, June to September, two of them with a lifeguard on capacity grounds."},{"label":"12 maintenance plans","detail":"monthly preventive, plus whatever faults come up."},{"label":"1 point of contact","detail":"the same one for all twelve, with an incident hotline for out of hours."}],"monthTitle":"And the month, seen from your office","month":["Reports on each job arrive the next day, with the community and the service identified.","The month's two concierge absences are covered without you having to call anyone.","Each community gets its own invoice, itemising what it has contracted.","The inspection department visits four of the twelve properties and sends you what it has put right.","Before one community's meeting, you ask for the period's history and get it in a single document."],"reportTitle":"And this is how a job report arrives","reportDisclaimer":"An example of the report format, with made-up data.","report":{"heading":"Job report","reference":"P-2026-0481","fields":[{"label":"Community","value":"C.P. Ejemplo, 14 — Móstoles"},{"label":"Service","value":"Maintenance — Plumbing"},{"label":"Reported","value":"12/03/2026, 08:40 · Community chair"},{"label":"Priority","value":"Urgent — active leak in a communal area"},{"label":"Description","value":"Leak in the garage downpipe, level with bay 14, with water pooling on the floor."},{"label":"Intervention","value":"12/03/2026, 09:55 · Technician assigned and affected section isolated. Clamp and a 40 cm section of PVC replaced."},{"label":"Materials","value":"110 mm PVC section, clamp and sealant. Covered by the maintenance plan."},{"label":"Status","value":"Resolved · Response time: 1 h 15 min"},{"label":"Follow-up","value":"Full downpipe check at April's preventive visit."}]}}},"Zones":{"hero":{"eyebrow":"Coverage area","cta":"Request a quote","title":"Concierge, cleaning, maintenance and pool services for communities in {zone}"},"index":{"eyebrow":"Coverage areas","title":"Where we work across the Community of Madrid","subtitle":"Concierge, cleaning, maintenance, gardening, pool care and security in 20 municipalities across Madrid city and its metropolitan area."},"areaGroups":{"capital":"Madrid city","noroeste":"North-western area","norte":"Northern area","sur":"Southern area","este":"Eastern area"},"indexNote":"Can't find your municipality? Get in touch anyway: we may cover your area too.","servicesEyebrow":"Our services here","servicesTitle":"Services available in {zone}","inZone":"in {zone}","viewService":"View the service","faqTitle":"Frequently asked questions about {zone}","ctaTitle":"Looking for services in {zone}?","ctaSubtitle":"Tell us what your community, building or business needs and we'll prepare a no-obligation quote.","ctaButton":"Request a quote","otherZonesTitle":"We also work near {zone}","items":{"madrid":{"name":"Madrid","areaLabel":"Madrid city","heroSubtitle":"Concierge, cleaning, maintenance, pool care and security for residential communities, offices and shopping centres in all 21 districts of Madrid.","context":"Madrid city brings together 21 very different districts: from the dense residential blocks over 60 years old in Centro, Chamberí or Tetuán, to the office towers of the central business area and the newer developments in districts such as Vicálvaro or Villa de Vallecas. That diversity means the same provider has to handle a traditional entrance hall with long-standing residents and a corporate headquarters with electronic access control in the same neighbourhood.","faq":[{"question":"Do you work across every district of Madrid city, including those further from the centre?","answer":"Yes, we cover all 21 districts; the team assigned to each community or building is organised according to its exact location, from Centro to districts such as Vicálvaro or Villaverde."},{"question":"Can you cover an office building in the central business district as well as a residential community?","answer":"Yes, the same services (concierge, cleaning, maintenance, security) apply equally to company premises, residential communities and shopping centres, in any district."},{"question":"How do you run the service in a city-centre building with no loading bay or vehicle access?","answer":"With materials and equipment sized to come in through the front door, and hours agreed with the community so as not to clash with residents coming and going. Inside the M-30 that is the norm: the work is done first thing, with hand trolleys, not from a van parked at the façade."},{"question":"What concierge hours can you cover in Madrid?","answer":"Anything from a half-day or split shift to full cover from 6 am to midnight, depending on what each community or building needs. We cover the concierge’s sick leave and holidays with another professional of the same profile, at no extra cost and without leaving the post empty."}],"serviceNotes":{"concierge":"In districts with more office buildings, concierge cover tends to span long reception and access-control shifts; in the more residential neighbourhoods of Centro or Chamberí, the concierge remains the familiar point of contact for long-standing residents.","security":"The business districts of the central area tend to combine concierge cover with video surveillance and electronic access control, especially overnight and at weekends, less common in purely residential neighbourhoods.","pools":"Communal pools are more common in peripheral districts with more space per community, such as Hortaleza or Fuencarral-El Pardo, than in the dense blocks of Centro, but both require a qualified lifeguard during the season.","cleaning":"In the buildings over 60 years old in Centro, Chamberí or Tetuán, the entrance, stairs and lift see far more daily traffic than in a peripheral district, so cleaning frequency tends to be higher.","gardening":"Interior courtyards and communal gardens are common in districts with larger blocks, such as Chamartín or Salamanca, while in historic Centro a building's own green space is the exception rather than the rule.","maintenance":"Coordinating plumbing, electrics and locksmithing with a single provider means a community in Centro over 60 years old doesn't need to call a different technician for every fault."},"neighborhoods":["Centro","Arganzuela","Retiro","Salamanca","Chamartín","Tetuán","Chamberí","Fuencarral-El Pardo","Moncloa-Aravaca","Latina","Carabanchel","Usera","Puente de Vallecas","Moratalaz","Ciudad Lineal","Hortaleza","Villaverde","Villa de Vallecas","Vicálvaro","San Blas-Canillejas","Barajas"]},"pozuelo-de-alarcon":{"name":"Pozuelo de Alarcón","areaLabel":"North-western area","heroSubtitle":"Concierge, pool care, gardening and maintenance for the estates of Somosaguas and the rest of Pozuelo de Alarcón, 14 km from Madrid.","context":"Along with Boadilla, Pozuelo de Alarcón has the highest average declared income in the Community of Madrid, with developments like Somosaguas sitting alongside high-rise residential towers near the Casa de Campo park. That mix means a single portfolio of communities can include a detached house with its own pool and a tower with a concierge and several shared pools.","faq":[{"question":"Do you cover both Somosaguas and the high-rise areas of Pozuelo?","answer":"Yes, the same range of services adapts to the type of property: from a plot with its own pool in Somosaguas to a residential tower with several communal pools."},{"question":"Does gardening cover large green areas, like those in a housing development?","answer":"Yes, we adapt the team and frequency to the actual size of the green area, from a house garden to the shared grounds of an entire development."},{"question":"Can you run a detached-housing development and a residential tower block at the same time?","answer":"Yes, and in Pozuelo the two sit close together. They are different plans: the development needs internal roads, gardens and access control across several entrances, while the tower needs the entrance hall, lifts and garage. The point of contact is the same; the proposal is not."},{"question":"Do you look after community pools in Pozuelo, lifeguard included?","answer":"Yes. We handle water chemistry and cleaning throughout the season, plus opening and closing. If Community of Madrid rules require a lifeguard because of the pool’s surface area or capacity, we provide one with a valid qualification; we check this before quoting and tell you in writing whether it applies."}],"serviceNotes":{"concierge":"In the high-rise residential towers near the Casa de Campo, concierge cover usually combines access control for several entrances under one community, unlike the individual houses of Somosaguas.","security":"In the Somosaguas housing areas, security focuses on access control and perimeter surveillance for the plot, while in high-rise towers it integrates with the building's concierge service.","pools":"Pozuelo has a high number of private and communal pools per community, as you would expect in a town of developments. We handle the chemical maintenance, the cleaning, and opening and closing the season for each pool.","cleaning":"In high-rise residential towers, cleaning covers several entrances and lifts under one community, while in the house developments it focuses on shared access points and communal areas.","gardening":"A private garden per plot is common in Somosaguas, while in high-rise towers green areas are managed as shared space across several entrances.","maintenance":"Between the Somosaguas plots and the high-rise residential towers, technical maintenance in Pozuelo covers everything from individual house installations to shared areas in multi-entrance communities."},"neighborhoods":["Pozuelo Pueblo","Pozuelo Estación","Somosaguas","Húmera","La Cabaña","Monteclaro","Avenida de Europa"]},"alcorcon":{"name":"Alcorcón","areaLabel":"Southern area","heroSubtitle":"Concierge, cleaning and technical maintenance for residential communities in Alcorcón, a former industrial town 14 km from Madrid.","context":"Alcorcón grew rapidly between the 1960s and 1990s around one of the oldest industrial estates in southern Madrid, leaving behind a stock of medium and large block communities with several decades of use. In that type of building, installations (plumbing, electrics, entry phones) are starting to need renovations that a more recently built property doesn't require yet.","faq":[{"question":"Can you handle maintenance for a building from the 1970s or 80s in Alcorcón?","answer":"Yes, our own technical team handles plumbing, electrical and locksmith faults in buildings of any age, including the renovations the municipality's older installations are starting to need."},{"question":"Does cleaning include garages and outdoor areas?","answer":"Yes, the cleaning plan covers the entrance, stairs, garage and shared outdoor areas, at the frequency each community decides."},{"question":"What do you check first in a 1970s or 1980s block in Alcorcón?","answer":"Downpipes, roof and the main electrical panel. In the blocks that grew alongside the industrial estate, those three are what have gone longest untouched and what generate the most call-outs later. The first preventive visit focuses there before proposing anything else."},{"question":"How is concierge service organised in an Alcorcón community?","answer":"The shift is set to suit the community, from half a day to cover from 6 am to midnight. Anything the concierge cannot solve on the spot goes into a daily report that reaches the property manager the same day, and sick leave and holidays are covered by another professional of the same profile."}],"serviceNotes":{"concierge":"In Alcorcón's medium and large block communities, mostly built during the industrial growth of the 1960s to 90s, concierge services tend to focus on access control and attending residents in the morning and afternoon.","security":"Electronic access control is gaining ground in Alcorcón's older buildings that are renewing their original entry phone system, as a complement to traditional concierge cover.","pools":"In the medium-sized blocks built during Alcorcón's industrial growth, the pool often shares its maintenance budget with communal areas, so it's worth coordinating both with the same provider.","cleaning":"Alcorcón has a good number of medium and large blocks with several decades of daily use behind them. In communal areas with that kind of wear we match the cleaning frequency to each entrance's actual footfall, rather than applying the same routine across the whole building.","gardening":"In the blocks built during the municipality's industrial growth, green areas tend to be smaller than in a housing development, but still need regular upkeep.","maintenance":"The plumbing, electrical and entry-phone installations of buildings from the 1960s to the 90s are starting to need periodic renewal. In Alcorcón, where the housing stock grew alongside the industrial estate, maintenance is usually framed as a phased plan rather than as isolated faults."},"neighborhoods":["Casco Antiguo","San José de Valderas","Parque Lisboa","Parque Oeste","Campodón","Las Retamas","Ensanche Sur"]},"majadahonda":{"name":"Majadahonda","areaLabel":"North-western area","heroSubtitle":"Security, concierge, pool care and gardening for the gated estates and town centre of Majadahonda, 17 km north-west of Madrid.","context":"Majadahonda has one of the highest shares of single-family housing in north-western Madrid, with gated developments surrounding a town centre whose shopping streets get busy at weekends. Since most properties are developments with several access points and internal roads, controlling who comes and goes weighs more heavily on service demand than in a conventional block-housing municipality.","faq":[{"question":"Do you install access control in gated developments with several internal roads?","answer":"Yes, we design the system around the development's actual access points, with cards or codes the community can assign per household, covering pedestrian and vehicle entrances separately."},{"question":"Can you manage several different developments in the same area?","answer":"Yes, if your firm manages several communities in Majadahonda or nearby, take a look at our services for property managers too."},{"question":"How do you cover a gated development with several entrances and its own internal roads?","answer":"With access control at each entrance and a concierge patrol along the internal roads, rather than a fixed post at a single gate. Most developments in Majadahonda have more than one way in, and covering only the main one leaves the rest unattended."},{"question":"Can you also look after the estate’s pool and gardens?","answer":"Yes. Pool water chemistry and cleaning during the season, opening and closing, and gardening of the common areas can be taken together or separately, with a single point of contact for the whole estate."}],"serviceNotes":{"concierge":"In Majadahonda's gated developments, with several internal roads, concierge services tend to combine with general access control for the development, rather than a single entrance.","security":"With one of the highest shares of single-family housing in north-western Madrid, security and access control for gated developments weigh more heavily on demand in Majadahonda than in a conventional block-housing municipality.","pools":"Many of Majadahonda's developments have a communal pool. We handle the chemical maintenance and cleaning throughout the season, and provide a qualified lifeguard where the pool's capacity requires one.","cleaning":"Beyond the communal areas of block communities, in gated developments with several internal roads cleaning tends to extend to shared pedestrian and vehicle access points.","gardening":"Majadahonda's gated developments have their own landscaped areas and green roads. We maintain them with scheduled visits, and can fold the communal pool into the same plan.","maintenance":"Without an entrance hall or lift like an urban block, technical maintenance in Majadahonda focuses on perimeter fencing, internal roads and the development's own installations."},"neighborhoods":["Town centre","Roza Martín","Los Satélites","El Plantío","Valle de la Oliva"]},"las-rozas":{"name":"Las Rozas de Madrid","areaLabel":"North-western area","heroSubtitle":"CCTV, concierge, pool care and maintenance for the estates and retail areas of Las Rozas, 20 km from Madrid.","context":"Las Rozas combines large residential developments with a significant retail and office presence, with large shopping centres and business parks that draw traffic from outside the municipality on weekends and during working hours. That external footfall gives video surveillance and access control a different weight than in a purely residential municipality, both in the developments and in communities near those commercial areas.","faq":[{"question":"Do you cover both residential developments and communities near the shopping areas of Las Rozas?","answer":"Yes, the same range of services adapts to the type of property: from a development with several internal streets to a block community near the municipality's shopping areas."},{"question":"What does video surveillance cover for a large development?","answer":"We design the system around the development's actual access points (entrances, garages, communal areas) and handle quarterly maintenance of cameras and recorders."},{"question":"Do you also serve business parks and retail units, not just residential communities?","answer":"Yes. In Las Rozas we work both residential communities and offices and retail units, with the difference that in the retail setting the extra cleaning and concierge cover is concentrated at weekends, when the out-of-town footfall arrives."},{"question":"Do you look after community pools in Las Rozas and Las Matas, lifeguard included?","answer":"Yes. We handle water chemistry and cleaning throughout the season, plus opening and closing. If Community of Madrid rules require a lifeguard because of the pool’s surface area or capacity, we provide one with a valid qualification; we check this before quoting and tell you in writing whether it applies."}],"serviceNotes":{"concierge":"In block communities near the retail and office hub of Las Rozas, concierge services follow a more traditional entrance-hall format, while in the larger developments it combines with general access control.","security":"With a retail and office presence that draws traffic from outside the municipality, security and video surveillance carry a different weight in Las Rozas than in a purely residential municipality, both in developments and in communities near those areas.","pools":"Communities in Las Rozas with a pool, whether in a block or a development, need a qualified lifeguard and chemical maintenance throughout the bathing season under current regulations.","cleaning":"In block communities near the municipality's retail and office hub, cleaning of communal areas is requested at a frequency similar to any established urban community.","gardening":"The larger developments in Las Rozas have considerably more shared landscaped surface than a community near the retail hub, so the gardening plan and the visit frequency are set separately in each case.","maintenance":"Between the larger developments and the block communities near the retail and office hub, technical maintenance in Las Rozas covers very different profiles within the same municipality."},"neighborhoods":["Las Rozas centre","Las Matas","El Pinar","Molino de la Hoz","Monte Rozas","Európolis","La Marazuela"]},"boadilla-del-monte":{"name":"Boadilla del Monte","areaLabel":"North-western area","heroSubtitle":"Pool care, gardening, cleaning and maintenance for the terraced-house communities of Boadilla del Monte, 19 km west of Madrid.","context":"Boadilla del Monte, one of the municipalities with the highest average income in the region, has an almost entirely low-density layout of terraced houses grouped into small communities, with very little of the vertical block housing typical of other towns in the metropolitan area. These small communities usually share landscaped areas and a pool from the moment they're set up.","faq":[{"question":"Do you work with small communities of terraced houses, with few homes?","answer":"Yes, we adapt the maintenance and cleaning plan to the community's actual size, with no minimum number of homes required, common in Boadilla's low-density layout."},{"question":"Can I contract only gardening and pool care, without the other services?","answer":"Yes, each service is contracted independently based on what the community already has covered."},{"question":"Is it worth hiring services if the community is only ten or twelve houses?","answer":"Yes, and in Boadilla that is the most common size. For small communities we adjust the frequency rather than assign permanent staff: fortnightly gardening, weekly cleaning of communal areas and monthly preventive maintenance work out at a manageable cost per home."},{"question":"What does opening and closing the community pool involve?","answer":"Before opening we check pumps, filters and the dosing system, and give the pool a deep clean after winter. At closing we cover the pool and protect the machinery from damp and cold. Dates follow the calendar the community sets."}],"serviceNotes":{"concierge":"In Boadilla's small terraced-house communities, concierge services usually combine with access control for the whole development, not a single home.","security":"In a municipality with an almost total predominance of low-density developments, access control in Boadilla covers a wide perimeter rather than a single entrance, unlike towns with more vertical block housing.","pools":"There is little vertical block housing in Boadilla: what predominates are small communities that have shared a pool since they were set up. We handle the chemical maintenance, the cleaning, and opening and closing the season.","cleaning":"In Boadilla's low-density developments, cleaning of communal areas focuses less on entrance halls and more on shared access points, the pool and collective-use areas of small communities.","gardening":"In Boadilla's terraced-house communities, landscaped communal areas are the norm, not the exception. We maintain them at whatever frequency each garden calls for, and can take on the pool as well.","maintenance":"With several terraced houses sharing the same pool installation or access point in small communities, a single technical fault in Boadilla can affect the whole community rather than one isolated home."},"neighborhoods":["Historic centre","Las Lomas","Valdecabañas","Monte Príncipe","Parque Boadilla","Olivar de Mirabal"]},"alcobendas":{"name":"Alcobendas","areaLabel":"Northern area","heroSubtitle":"Concierge, security, cleaning and maintenance for residential communities and company offices in Alcobendas, 15 km north of Madrid.","context":"Alcobendas hosts one of the largest business parks in the Community of Madrid, with major company headquarters alongside medium-to-high-rise residential communities. That mix makes Alcobendas one of the few towns in the metropolitan area where concierge and security services for corporate premises generate as much demand as services for residential communities.","faq":[{"question":"Do you cover offices and business parks, not just residential communities?","answer":"Yes, concierge, security and cleaning are contracted the same way for business-park offices as for residential communities."},{"question":"Can you cover several buildings of the same company in Alcobendas?","answer":"Yes, a single point of contact can coordinate service across several premises or buildings of the same company within the municipality."},{"question":"Can you maintain a company's headquarters and the residential communities next door at once?","answer":"Yes. Alcobendas has one of the region's largest business parks right up against block-housing neighbourhoods, and running both on the same route brings travel costs down. The contracts stay separate, with different hours and service levels."},{"question":"Do you cover the concierge’s sick leave and holidays in Alcobendas?","answer":"Yes, with another professional of the same profile, at no extra cost and without leaving the post empty. The same applies to a residential community and to a company reception desk."}],"serviceNotes":{"concierge":"With one of the region's largest business parks in Alcobendas, concierge services for company premises see demand as constant as that from the municipality's residential communities.","security":"Alcobendas puts one of the region's largest business parks next to medium-to-high-rise residential communities. We provide video surveillance and access control in both settings, as separate projects: at a company's premises it is hours and external staff that drive the design; in a community, the entrances and the garage.","pools":"In Alcobendas' medium-to-high-rise residential communities, pool maintenance follows the usual seasonal calendar, with a qualified lifeguard.","cleaning":"Both the business park's corporate premises and Alcobendas' medium-to-high-rise residential communities request ongoing cleaning, though with different needs depending on whether it's an office or a residential communal area.","gardening":"Maintenance of green areas in Alcobendas is split between the residential block communities and the outdoor spaces of the municipality's corporate premises.","maintenance":"Technical maintenance in Alcobendas covers both office installations, given the weight of its business park, and callouts from medium-to-high-rise residential communities."},"neighborhoods":["Centro","Fuentelucha","Valdelasfuentes","Arroyo de la Vega","La Moraleja","El Soto de La Moraleja"]},"san-sebastian-de-los-reyes":{"name":"San Sebastián de los Reyes","areaLabel":"Northern area","heroSubtitle":"Gardening, pool care, cleaning and concierge for the new developments and old town of San Sebastián de los Reyes, 20 km north of Madrid.","context":"San Sebastián de los Reyes has seen intense urban growth over the last two decades, with new residential neighbourhoods that have more than doubled its population since the 1990s, alongside a more established town centre with traditional block communities. The developments from that recent expansion usually include landscaped areas and a pool from year one, while the historic centre retains a housing stock from another era.","faq":[{"question":"Do you maintain recently built communities in the newer parts of the municipality?","answer":"Yes, our technical team covers both the older town centre and the more recent expansion developments, with the same fast-response approach to faults."},{"question":"How often can gardening be contracted in the newer parts of the municipality?","answer":"Whatever each community decides: from fortnightly upkeep to weekly visits, depending on the size of the green area."},{"question":"Does maintenance differ between the new neighbourhoods and the old centre of San Sebastián de los Reyes?","answer":"Quite a lot. In the developments of the last two decades the work goes into garages, large communal areas and irrigation systems; in the established centre it goes into downpipes, entrance halls and joinery. We assess it on the visit rather than applying the same plan to both."},{"question":"Do you look after community pools in San Sebastián de los Reyes, lifeguard included?","answer":"Yes. We handle water chemistry and cleaning throughout the season, plus opening and closing. If Community of Madrid rules require a lifeguard because of the pool’s surface area or capacity, we provide one with a valid qualification; we check this before quoting and tell you in writing whether it applies."}],"serviceNotes":{"concierge":"In San Sebastián de los Reyes' new developments, concierge services are usually coordinated from the community's first year, while in the older town centre it works alongside an already established entrance hall.","security":"Electronic access control is standard from the outset in developments from the municipality's most recent expansion, unlike the established town centre, where it's usually added later.","pools":"Communities with a pool in the municipality, both in the new developments and the more established centre, need chemical maintenance and a qualified lifeguard throughout the bathing season.","cleaning":"Cleaning of communal areas in San Sebastián de los Reyes is split between the traditional town centre and the new residential neighbourhoods that have more than doubled the municipality's population since the 1990s.","gardening":"With urban growth that has more than doubled the population since the 1990s, San Sebastián de los Reyes' new developments usually include landscaped areas from year one, more so than the historic centre.","maintenance":"Maintenance of communal areas covers both the developments from the most recent expansion and the traditional block communities of San Sebastián de los Reyes' established town centre."},"neighborhoods":["Old town","Dehesa Vieja","Tempranales","Moscatelares","Club de Campo","Fuente del Fresno"]},"tres-cantos":{"name":"Tres Cantos","areaLabel":"Northern area","heroSubtitle":"Gardening, concierge, cleaning and maintenance for residential communities in Tres Cantos, a low-density planned town 24 km from Madrid.","context":"Tres Cantos was built from scratch as a planned town in the 1970s, with a low-density layout, plenty of open space between blocks and protected natural land across much of its area. With so much shared green space built into the design, garden maintenance tends to weigh more heavily on a Tres Cantos community's budget than in a conventional urban block elsewhere in the metropolitan area.","faq":[{"question":"Does the gardening service include automatic irrigation for communal areas?","answer":"Yes, we check and programme automatic irrigation systems to adjust water use to the season."},{"question":"Can you handle a community with several separate green areas?","answer":"Yes, we adapt the team and frequency to the actual size of the green areas, whether there's one or several within the same community."},{"question":"How do you maintain so much green space between blocks without the cost running away?","answer":"By grouping mowing and pruning into longer, less frequent visits, and checking the irrigation before summer so no water is wasted. Tres Cantos was planned with a lot of open space between buildings, and gardening weighs more here than in a block between party walls."},{"question":"How do we report a fault in a Tres Cantos community?","answer":"By phone, by email or through the concierge if you also have that service, and the technician reviews it within the agreed time. For anything that cannot wait until the next day there is a 24-hour emergency line."}],"serviceNotes":{"concierge":"In Tres Cantos' communities, designed from the outset with extensive landscaped areas, concierge services usually coordinate with the maintenance of those shared green spaces.","security":"Access control in Tres Cantos' communities adapts to a planned layout with more open space between blocks than in a municipality that grew without planning.","pools":"Communities with a pool in Tres Cantos usually combine pool maintenance with the upkeep of the extensive landscaped areas built into the town's original design.","cleaning":"Cleaning of communal areas in Tres Cantos goes hand in hand with maintaining the town's abundant green spaces, which many communities manage as a single coordinated service.","gardening":"With so much shared green space from the town's original urban design, garden maintenance weighs more heavily on a Tres Cantos community's budget than in a conventional urban block elsewhere.","maintenance":"Technical maintenance in Tres Cantos goes alongside the upkeep of communal landscaped areas, which in this town planned since the 1970s cover more ground than the average in the northern metropolitan area."},"neighborhoods":["Nuevo Tres Cantos","Soto de Viñuelas","Foresta","Descubridores","Embarcaciones","Pintores","Músicos"]},"getafe":{"name":"Getafe","areaLabel":"Southern area","heroSubtitle":"Concierge, cleaning, maintenance and access control for residential communities and industrial units in Getafe, an industrial and university town 14 km south of Madrid.","context":"Getafe combines an extensive stock of block communities with a historic industrial and aerospace presence and its own university campus. That means we work here both in residential communities and on access control for industrial facilities, and on video surveillance for communities near areas with university foot traffic.","faq":[{"question":"Do you cover facilities near Getafe's industrial and university area, not just residential communities?","answer":"The service is mainly designed for residential communities, buildings and businesses; get in touch about your specific case if your facility has a different use."},{"question":"Can you cover 6am-to-midnight concierge cover in a large building in Getafe?","answer":"Yes, shifts are adjusted to what each community needs, from half-day cover to full 6am-to-midnight coverage."},{"question":"Is access control for an industrial unit run the same way as for a residential community?","answer":"No. An industrial unit or facility has vehicle entry, loading hours and external staff rotating through, so control is organised by time slot and by type of access. We provide both services in Getafe, but as separate projects."},{"question":"Besides concierge, do you handle cleaning and maintenance for communities in Getafe?","answer":"Yes. Each service can be taken on its own or with the others: cleaning of entrances, stairwells and garages as often as the community needs, and plumbing, electrical and locksmith maintenance by our own technical team, with a 24-hour emergency line."}],"serviceNotes":{"concierge":"In Getafe's large block communities, coordinating concierge and maintenance with a single provider means each technical issue doesn't need to go through a different contact than the concierge.","security":"In Getafe we serve both communities and industrial units and facilities: the town's industrial and aerospace weight and its university campus mean access control here is not limited to a block entrance.","pools":"Communities with a pool in Getafe, within an extensive housing stock dominated by large blocks, follow the usual maintenance calendar for the bathing season.","cleaning":"Cleaning of communal areas in Getafe is requested continuously across the municipality's extensive stock of block communities, many of them large.","gardening":"Green areas in Getafe's communities vary a great deal between traditional blocks and the more recently built residential complexes; we set the visit frequency to match what each one has.","maintenance":"In large blocks like those that dominate Getafe, coordinating concierge and technical maintenance with a single provider means each fault doesn't need to go through a different contact."},"neighborhoods":["Centro","Getafe Norte","El Bercial","Sector III","Juan de la Cierva","Perales del Río","Los Molinos","Buenavista","Las Margaritas","La Alhóndiga"]},"leganes":{"name":"Leganés","areaLabel":"Southern area","heroSubtitle":"Cleaning, concierge and maintenance for residential communities in Leganés, one of the most densely built towns in the region, 13 km from Madrid.","context":"Leganés is one of the towns with the highest density of residential communities in the Community of Madrid, with buildings from very different decades sitting side by side in the same neighbourhood, from the old town to areas near the Carlos III University campus. That density and mix of ages means cleaning of communal areas and maintenance of installations see a higher volume of requests per square metre than towns in the metropolitan area with more space per community.","faq":[{"question":"Do you work with older buildings in Leganés' old town?","answer":"Yes, our own technical team handles faults in buildings of any age, quoting more complex repairs before starting work."},{"question":"Does cleaning include windows in communal areas?","answer":"Yes, entrance hall and communal area windows are part of the standard cleaning plan."},{"question":"Can you look after buildings from very different decades within the same neighbourhood?","answer":"Yes, and in Leganés that is the norm: the old town and recent developments on the same street. Each property has its own maintenance plan based on the age of its installations, even though the team looking after them and the point of contact are the same."},{"question":"What concierge hours can you cover in Leganés?","answer":"Anything from a half-day or split shift to full cover from 6 am to midnight, depending on what each community or building needs. We cover the concierge’s sick leave and holidays with another professional of the same profile, at no extra cost and without leaving the post empty."}],"serviceNotes":{"concierge":"With one of the region's highest densities of residential communities, concierge services in Leganés work alongside buildings from very different decades within the same neighbourhood.","security":"Access control is gaining ground in the more recent buildings near Leganés' university campus, while in the old town it usually complements an already established concierge service.","pools":"In a town as dense as Leganés not every community has a pool: it is mainly the larger or more recently built blocks that do. Where there is one, we handle the chemical maintenance and provide a qualified lifeguard in season where capacity requires it.","cleaning":"Leganés is one of the region's most densely built municipalities in terms of residential communities. That density lets us group cleaning routes between nearby properties, which shows most when covering an absence at no notice.","gardening":"Garden maintenance in Leganés varies a lot depending on the building's decade of construction: the more recent complexes near the university campus tend to have more landscaped area than those in the traditional town centre.","maintenance":"In Leganés, buildings from very different decades sit on the same street, so plumbing and electrical maintenance is planned property by property according to the age of its installations, even though the team and the point of contact are the same."},"neighborhoods":["Centro","Zarzaquemada","San Nicasio","El Carrascal","La Fortuna","Leganés Norte","Arroyo Culebro","Solagua"]},"fuenlabrada":{"name":"Fuenlabrada","areaLabel":"Southern area","heroSubtitle":"Concierge, technical maintenance and cleaning for residential communities in Fuenlabrada, one of the largest towns south of Madrid, 22 km from the capital.","context":"Fuenlabrada's population multiplied several times over between the 1970s and 90s, growing from a farming village into one of the most populous towns in the southern metropolitan area in barely two decades, leaving a housing stock dominated by medium and large blocks built during that period of rapid expansion. That growth concentrated into a few decades means much of its communities' installations are of a similar age and need renewing in parallel.","faq":[{"question":"Can I contract just one type of maintenance, for example electrics?","answer":"Yes, each area (plumbing, electrics, locksmithing, works) can be contracted independently based on what the community needs."},{"question":"How do I report a fault in a community in Fuenlabrada?","answer":"By phone, email or through the building's concierge if you also contract that service; the technician reviews the report within the agreed timeframe."},{"question":"What is a phased renewal plan, and why does it fit Fuenlabrada?","answer":"It means spreading the big items — entrance halls, downpipes, lighting, roof — across several years instead of taking them all on at once. It fits here because much of the town was built within a few decades and many installations reach the same age at the same time."},{"question":"What concierge hours can you cover in Fuenlabrada?","answer":"Anything from a half-day or split shift to full cover from 6 am to midnight, depending on what each community or building needs. We cover the concierge’s sick leave and holidays with another professional of the same profile, at no extra cost and without leaving the post empty."}],"serviceNotes":{"concierge":"In Fuenlabrada's extensive stock of medium and large residential blocks, mostly built during the rapid growth of the 1970s to 90s, concierge services usually combine with ongoing technical maintenance from the same team.","security":"Electronic access control is being rolled out in Fuenlabrada's larger blocks as a complement to traditional concierge cover, especially in buildings renewing installations from that era.","pools":"Communities with a pool in Fuenlabrada, within a residential stock with a large number of block communities from the same construction period, follow the usual seasonal maintenance calendar.","cleaning":"Much of Fuenlabrada was built within a few decades, so many communities have installations of a similar age. We set the frequency of communal area cleaning to what each property needs, and combine it with technical maintenance where that makes sense.","gardening":"Maintenance of green areas in Fuenlabrada is unevenly spread across the town's blocks, depending on the green surface of each community built during the 1970s-to-90s expansion.","maintenance":"With much of Fuenlabrada built within a few decades, many installations reach the same age at once and need renewing in parallel. That is why ongoing technical maintenance here usually goes hand in hand with a phased renewal plan."},"neighborhoods":["Centro","El Naranjo","Loranca","El Vivero","Belén","La Avanzada","Parque Miraflores"]},"mostoles":{"name":"Móstoles","areaLabel":"Southern area","heroSubtitle":"Concierge, cleaning and maintenance for residential communities in Móstoles, the most populous town in the Community of Madrid after the capital, 18 km south-west.","context":"Móstoles is the most populous town in the region after Madrid city, with a very large stock of residential communities and the south metropolitan area's second public university, Rey Juan Carlos, among its amenities. That volume of population concentrated in a relatively compact area means concierge and cleaning of communal areas are requested with a steadiness few towns in the southern metropolitan area match.","faq":[{"question":"How much does concierge service cost in Móstoles?","answer":"It depends on coverage hours and the size of the building. We prepare a fixed quote after visiting the property, with no hidden fees."},{"question":"Can I request a one-off clean, not a recurring service, for my community?","answer":"Yes, for example after building works or before a community event, as an add-on to the regular plan."},{"question":"Can cleaning and concierge services be combined across several communities in the same neighbourhood?","answer":"Yes, and in Móstoles it pays off because of how densely the communities sit. Each property keeps its own contract and its own invoice, but being close together means routes and extra cover are shared — which shows most in last-minute absence cover."},{"question":"Do you handle emergency repairs for communities in Móstoles?","answer":"Yes, through the 24-hour emergency line for anything that cannot wait until the next day. A lock problem on a shared entrance, for example, is always treated as urgent because it compromises the building’s security."}],"serviceNotes":{"concierge":"Móstoles is the most populous town in the region after Madrid city, with an enormous stock of residential communities. We provide concierge cover on 6 to 24-hour shifts, matched to the size and entrance footfall of each property.","security":"Access control is gaining ground in Móstoles' larger blocks, as a complement to concierge services in buildings where a single control point doesn't cover every access.","pools":"With a stock of communities as large as Móstoles', the number of communal pools requiring a qualified lifeguard and chemical maintenance in season is proportionally high compared to smaller towns.","cleaning":"The volume of block housing in Móstoles means communal area cleaning is organised by frequency: daily in the busiest entrances, weekly or fortnightly in garages and lower-use areas.","gardening":"Shared green areas in Móstoles vary a great deal from one community to another; we schedule gardening visits according to what each residential complex has.","maintenance":"Technical maintenance in Móstoles goes alongside the high demand for concierge and cleaning typical of the Community of Madrid's second most populous town."},"neighborhoods":["Centro","El Soto","Estoril","Villafontana","Pradillo","Parque Coimbra","PAU 4"]},"torrejon-de-ardoz":{"name":"Torrejón de Ardoz","areaLabel":"Eastern area","heroSubtitle":"Security, concierge, cleaning and maintenance for residential communities and industrial estates in Torrejón de Ardoz, 21 km east of Madrid.","context":"Torrejón de Ardoz combines block residential communities with a significant industrial and logistics presence, plus a historic air base that has shaped the town's life for decades. That combination of residential housing and logistics and industrial activity gives security and access control a greater weight here than in a purely residential town of similar size.","faq":[{"question":"Do you also cover warehouses or mixed-use buildings in Torrejón's logistics area?","answer":"The service is mainly designed for residential communities, buildings and businesses; get in touch about your specific case if your property has a different use."},{"question":"How often is a community cleaned in Torrejón?","answer":"Whatever the community decides: from a weekly clean to a daily team, depending on the size and use of the property."},{"question":"Do you work in industrial units and logistics buildings as well as residential communities?","answer":"Yes. Torrejón combines block housing with a substantial industrial and logistics base, and we provide cleaning, maintenance and access control in both settings. What changes is the timing: in logistics, the work usually falls outside the operating window."},{"question":"What concierge hours can you cover in Torrejón de Ardoz?","answer":"Anything from a half-day or split shift to full cover from 6 am to midnight, depending on what each community or building needs. We cover the concierge’s sick leave and holidays with another professional of the same profile, at no extra cost and without leaving the post empty."}],"serviceNotes":{"concierge":"In Torrejón de Ardoz's block residential communities, concierge services usually coordinate with technical maintenance given the weight of the area's industrial and logistics presence.","security":"In Torrejón de Ardoz we provide video surveillance and access control both in residential communities and in facilities in the town's industrial and logistics area, historically shaped by its air base. They are different projects: an industrial unit has vehicle entry and loading hours; a community has an entrance hall and a garage.","pools":"Communities with a pool in Torrejón de Ardoz need chemical maintenance and a qualified lifeguard throughout the bathing season, regardless of the town's industrial profile.","cleaning":"Cleaning of communal areas in Torrejón de Ardoz is requested continuously in a town that combines block housing with significant industrial and logistics activity.","gardening":"Maintenance of green areas in Torrejón de Ardoz is mostly limited to residential communities, with less weight in the town's industrial and logistics area.","maintenance":"Technical maintenance of communal areas in Torrejón de Ardoz goes alongside a significant industrial and logistics environment, historically reinforced by the town's air base."},"neighborhoods":["Centro","Soto Henares","Parque Cataluña","Fresnos","Veredillas","Juncal"]},"coslada":{"name":"Coslada","areaLabel":"Eastern area","heroSubtitle":"Security, concierge and maintenance for the residential communities and industrial estates of Coslada, a rail logistics hub 14 km from Madrid.","context":"Coslada is home to one of the most important rail freight and logistics hubs in southern Europe, with extensive industrial estates sitting alongside a residential stock of medium-sized blocks well connected to Madrid city. That concentration of logistics activity next to residential areas gives security and access control a different weight here than in a purely residential town in the eastern metropolitan area.","faq":[{"question":"Do you serve businesses in Coslada's industrial estates as well as residential communities?","answer":"Yes, security, concierge and maintenance are contracted the same way for industrial-estate warehouses and offices as for residential communities."},{"question":"Can I contract morning-only concierge cover in Coslada?","answer":"Yes, shifts are adjusted to what each community needs: half-day, split shift or full coverage."},{"question":"How does traffic from the industrial estates affect Coslada's residential communities?","answer":"Mainly access control and outdoor cleaning, because of the through traffic and the dust. In the communities near the freight hub we step up cleaning of entrance halls and access points, and check that the garage closers stand up to the use they get."},{"question":"Is technical maintenance for Coslada communities done by your own team?","answer":"Yes, day-to-day work (plumbing, electrics, locksmithing and small repairs) is done by our own technical team. Materials and parts are quoted before any work starts, and for jobs that need specific certification, such as gas or high voltage, we work with accredited specialists."}],"serviceNotes":{"concierge":"In Coslada's medium-sized blocks, well-adjusted concierge hours make more of a difference than in a small building, where physical presence matters less day to day.","security":"With one of southern Europe's largest rail logistics hubs within its boundaries, security and access control see a different level of demand in Coslada than in a purely residential town in the eastern metropolitan area.","pools":"Coslada's good connections to Madrid city make it easy for the same team handling a block's concierge service to also take on seasonal pool maintenance, without relying on a separate provider.","cleaning":"Cleaning of communal areas in Coslada is requested continuously in the town's medium-sized blocks, well connected to Madrid city.","gardening":"Maintenance of green areas in Coslada is more common in the larger communities, with shared green spaces of their own, away from the town's industrial estates.","maintenance":"Technical maintenance in Coslada is coordinated with concierge services in the town's medium-sized blocks, where both services are usually contracted together."},"neighborhoods":["Centro","Barrio del Puerto","Valleaguado","La Espinilla","Ciudad 70","El Esparragal"]},"rivas-vaciamadrid":{"name":"Rivas-Vaciamadrid","areaLabel":"Eastern area","heroSubtitle":"Pool care, gardening, cleaning and maintenance for the residential developments of Rivas-Vaciamadrid, 18 km south-east of Madrid.","context":"Of the 20 towns in this coverage area, Rivas-Vaciamadrid has the most recent urban growth: virtually its entire residential stock has been built since the 1990s, with planned developments that include landscaped areas and a communal pool from day one. Without an old town carrying buildings from another era, its maintenance profile is more uniform than in most towns in the eastern metropolitan area.","faq":[{"question":"Do you work with recently built communities in Rivas?","answer":"Yes, almost the entire residential stock of the municipality is recently built, so that's the type of community we handle most in Rivas."},{"question":"Is a lifeguard mandatory if the community pool is small?","answer":"It depends on regional regulations and the pool's capacity; we advise you based on your community's specific case."},{"question":"What needs watching in developments built since the nineties?","answer":"Irrigation, garage pumps and outdoor communal areas, which in Rivas are extensive and part of almost every development. These are installations that are not yet showing their age, but that degrade fast if nobody checks them each season."},{"question":"How is the water in a Rivas community pool kept in check?","answer":"It is measured daily. Spain’s Royal Decree 742/2013 allows a pH of 7.2 to 8.0 and free residual chlorine of 0.5 to 2 mg/l; we aim for the lower part of the pH range (7.2–7.6), where chlorine works best, and adjust the dose to how much the pool was used that day."}],"serviceNotes":{"concierge":"In Rivas-Vaciamadrid's planned developments, concierge services are usually coordinated from the community's first year, alongside the rest of the services for the already built installations.","security":"Electronic access control is standard from the outset in Rivas-Vaciamadrid's communities, integrated with the rest of the building's installations since most were built after the 1990s.","pools":"Being a town whose growth is almost entirely post-1990s, Rivas-Vaciamadrid's communities usually arrive with pool installations already built from year one, so maintenance is needed from the moment the community is set up.","cleaning":"Cleaning of communal areas in Rivas-Vaciamadrid is requested from the community's formation, given that virtually the entire municipality's residential stock is recently built.","gardening":"There is barely any old town in Rivas-Vaciamadrid: almost every community includes a garden from the development's own construction. We maintain green areas and irrigation systems with scheduled visits.","maintenance":"Technical maintenance in Rivas-Vaciamadrid is needed from the community's formation, since the installations of its developments, almost all post-1990s, are new alongside the rest of the services."},"neighborhoods":["Covibar","Rivas Centro","Rivas Oeste","Rivas Futura","Rivas Urbanizaciones","Old town"]},"colmenar-viejo":{"name":"Colmenar Viejo","areaLabel":"Northern area","heroSubtitle":"Gardening, cleaning and maintenance for the historic centre and estates of Colmenar Viejo, 29 km north of Madrid.","context":"Colmenar Viejo keeps a historic centre with a cattle-farming tradition surrounded by open grazing land and hillside, with streets of low-rise stairwell buildings, alongside more recently built developments on its outskirts with more single-family housing and landscaped areas. It's the town furthest from Madrid city in the northern metropolitan area, and that mix of traditional centre and greener outskirts shapes a different pattern of service demand than other towns in the same area.","faq":[{"question":"Do you also cover the developments on the outskirts of Colmenar Viejo, further from the centre?","answer":"Yes, the service adapts to both town-centre communities and developments further out, with more landscaped areas of their own."},{"question":"What happens if my community's concierge falls ill?","answer":"We cover the absence with another professional of the same profile, at no extra cost and without interrupting the service."},{"question":"How do you work in the low-rise walk-up buildings of the old town?","answer":"With no lift and narrow stairs, cleaning is done with lightweight equipment and maintenance is organised floor by floor. In Colmenar Viejo that old town sits alongside more recent developments on the outskirts, and the two are quoted separately."},{"question":"What does community cleaning in Colmenar Viejo include?","answer":"Entrance, stairwells and garage, plus outdoor areas if the community has them, as often as each building needs. Low-rise buildings in the historic centre usually need less frequent visits than a large block, and the schedule is set accordingly."}],"serviceNotes":{"concierge":"In Colmenar Viejo, the same day can involve a low-rise stairwell building in the historic centre and a community in the outlying developments, each with its own concierge needs.","security":"Access control varies a great deal between Colmenar Viejo's historic centre, with its cattle-farming tradition, and the more recently built developments on its outskirts.","pools":"A communal pool is common in Colmenar Viejo's outlying developments, unlike the historic centre, where stairwell buildings without that feature predominate.","cleaning":"Cleaning in Colmenar Viejo adapts to two very different building profiles within the same town: the low-rise historic centre and the newer outlying developments.","gardening":"With open grazing land and hillside surrounding the town, garden maintenance carries more weight in Colmenar Viejo's outlying developments than in the historic centre with its cattle-farming tradition.","maintenance":"Technical maintenance in Colmenar Viejo covers both low-rise stairwell buildings in the historic centre and communities in the outlying developments, each with different needs."},"neighborhoods":["Historic centre","the outlying estates"]},"torrelodones":{"name":"Torrelodones","areaLabel":"North-western area","heroSubtitle":"CCTV, gardening, pool care and maintenance for the housing estates of Torrelodones, at the foot of the sierra, 27 km north-west of Madrid.","context":"Torrelodones has a layout dominated by single-family housing developments and detached houses, spread between the town centre and the slopes towards the Guadarrama mountains. In that kind of scattered development we mainly work on access control and on maintaining gardens and communal pools.","faq":[{"question":"Do you install video surveillance in single-family housing developments near the mountains?","answer":"Yes, we design the system around the development's actual access points, not a standard pattern, adapting it to a more scattered layout than an urban block municipality."},{"question":"Can I expand the security system later on?","answer":"Yes, the project is designed so cameras or access-control points can be added later without replacing the whole system."},{"question":"Do you cover developments away from the centre, up on the slopes towards the mountains?","answer":"Yes. It is the most common profile in the town, and we plan around it: visits are grouped so as not to chain together short trips between scattered developments, and the gardening schedule is adjusted to the mountain climate."},{"question":"Do you look after community pools in Torrelodones, lifeguard included?","answer":"Yes. We handle water chemistry and cleaning throughout the season, plus opening and closing. If Community of Madrid rules require a lifeguard because of the pool’s surface area or capacity, we provide one with a valid qualification; we check this before quoting and tell you in writing whether it applies."}],"serviceNotes":{"concierge":"In Torrelodones' single-family housing developments, spread between the town centre and the slopes towards the mountains, concierge services usually combine with access control for the whole residential complex.","security":"Access control in Torrelodones has little to do with a block entrance: these are scattered single-family developments with several entry points and their own internal roads to cover.","pools":"Many communities in Torrelodones have their own pool, spread between the town centre and the mountainside. We handle the chemical maintenance, the cleaning, and opening and closing the season.","cleaning":"In Torrelodones' developments, cleaning focuses more on shared access points and communal areas than individual block entrance halls, uncommon in this municipality.","gardening":"The single-family developments of Torrelodones, at the foot of the Guadarrama mountains, have their own gardens and green areas. We maintain them on a schedule adjusted to the mountain climate.","maintenance":"Technical maintenance in Torrelodones covers the communal installations of the single-family housing developments spread between the town centre and the slopes towards the mountains."},"neighborhoods":["Torrelodones Pueblo","La Colonia","Los Peñascales","El Gasco","Las Marías"]},"collado-villalba":{"name":"Collado Villalba","areaLabel":"Southern area","heroSubtitle":"Technical maintenance, cleaning and concierge for residential communities in Collado Villalba, the transport hub of the Sierra de Guadarrama, 36 km from Madrid.","context":"Collado Villalba, 36 km from Madrid city, is the furthest town in our coverage area and works as a gateway and transport hub towards the Guadarrama mountains, with its own long-distance and commuter rail station. Its housing stock mixes block communities and developments, and the mountain climate — more rain and colder winters than Madrid city — shapes the schedule for outdoor work. Because of the distance, we run technical maintenance here with our own team on a scheduled route, rather than relying on third parties who take time to travel out.","faq":[{"question":"Do you cover communities as far out as Collado Villalba?","answer":"Yes, being the furthest town in our coverage, our own technical team travels out with the same response standard as in every other area, without relying on a different local provider."},{"question":"Does the mountain climate affect maintenance of installations?","answer":"Yes, colder winters and higher rainfall than Madrid city call for different attention to installations like gutters, roofs and heating systems."},{"question":"Does it take you longer to attend an emergency, being the furthest town?","answer":"That is exactly why maintenance here runs with our own team on a scheduled route, rather than calling in a third party who has to travel out from Madrid. The incident hotline answers just as it does across the rest of the coverage area; what is planned differently is the route."},{"question":"What concierge hours can you cover in Collado Villalba?","answer":"Anything from a half-day or split shift to full cover from 6 am to midnight, depending on what each community or building needs. We cover the concierge’s sick leave and holidays with another professional of the same profile, at no extra cost and without leaving the post empty."}],"serviceNotes":{"concierge":"In Collado Villalba's mixed housing stock, between block communities and developments, concierge services adapt to each residential complex's profile, with hours adjusted to the town's lower density.","security":"Access control in Collado Villalba varies between the town's block communities and its developments, each with different security needs within this transport hub towards the mountains.","pools":"Communities with a pool in Collado Villalba follow the usual maintenance calendar, though the effective bathing season tends to be somewhat shorter than in Madrid city due to the mountain climate.","cleaning":"Cleaning in Collado Villalba is split between block communities and developments, with different frequencies for each type of property. As the furthest town in our coverage, we combine it with technical maintenance on the same visit wherever possible.","gardening":"Green areas in Collado Villalba are mostly in the developments rather than in traditional block communities. The gardening schedule is adjusted to the colder mountain climate.","maintenance":"Collado Villalba is the town furthest from Madrid city in our whole coverage area, so we run technical maintenance here with our own team on a scheduled route, rather than relying on third parties who take time to travel out."},"neighborhoods":["Villalba Pueblo","Villalba Estación","the estates around the town"]},"arganda-del-rey":{"name":"Arganda del Rey","areaLabel":"Eastern area","heroSubtitle":"Pool care, cleaning and maintenance for the old town and newer districts of Arganda del Rey, in the Jarama valley, 27 km south-east of Madrid.","context":"Arganda del Rey, located in the Jarama river valley, combines a traditional town centre with a wine-growing heritage and residential expansion areas built over recent decades towards the south of the municipality. In the old town's buildings, where electrical and plumbing installations are older, cleaning and technical maintenance tend to require a different frequency than in the newer developments on the outskirts.","faq":[{"question":"Can I switch cleaning companies without the change being noticeable?","answer":"Yes, we coordinate the transition with the current property management company so the team starts operating from day one with no gap in service."},{"question":"What does electrical maintenance of communal areas include?","answer":"We check the main electrical panel and communal-area lighting, with gradual replacement of old lighting with LEDs on request, common in the older buildings of the old town."},{"question":"Is a building in the old centre of Arganda run the same way as one in the southern expansion?","answer":"No. In the traditional centre the weight falls on joinery, courtyards and old downpipes; in the expansion of recent decades, on garages, irrigation and outdoor communal areas. It is the same team, but with two different maintenance plans."},{"question":"Do you look after community pools in Arganda del Rey, lifeguard included?","answer":"Yes. We handle water chemistry and cleaning throughout the season, plus opening and closing. If Community of Madrid rules require a lifeguard because of the pool’s surface area or capacity, we provide one with a valid qualification; we check this before quoting and tell you in writing whether it applies."}],"serviceNotes":{"concierge":"In the old town buildings of Arganda del Rey, with older installations, concierge services usually require a different approach than the new developments in the expansion areas towards the south of the municipality.","security":"Electronic access control is gaining ground in the more recent residential expansion areas of Arganda del Rey, compared to the traditional town centre with its wine-growing heritage.","pools":"In Arganda del Rey, communal pools are concentrated in the developments of the expansion areas, while old-town buildings rarely have this feature.","cleaning":"Cleaning in the old town buildings of Arganda del Rey, with older installations, tends to require a different frequency than the new developments on the outskirts towards the south of the municipality.","gardening":"Garden maintenance carries more weight in the more recent residential expansion areas of Arganda del Rey than in the municipality's traditional town centre, in the Jarama valley.","maintenance":"Electrical maintenance in the old town buildings of Arganda del Rey, with older installations, tends to require different attention than the new developments on the outskirts."},"neighborhoods":["Old town","La Poveda","the newer districts to the south"]}},"ctaManagersPrefix":"Do you manage buildings in {zone}?","ctaManagersLink":"See the proposal for property managers","coverage":"We cover the whole of {zone}: {areas}."},"Complaints":{"wizard":{"eyebrow":"Complaints channel","pageTitle":"File your complaint","pageSubtitle":"A guided assistant, step by step. 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Without identifying yourself we won't be able to confirm we received it or follow up by email.","anonymousHintIdentified":"We'll confirm by email that we received it, with a tracking code.","anonymousHintAnonymous":"We won't ask for your name or email, and you won't be able to get a confirmation or follow-up.","contactQuestion":"How can we contact you?","reviewQuestion":"Review before sending","reviewNotice":"Once sent, it's recorded with its own tracking code. If something isn't right, go back and change it.","sentMessage":"We have received your report. If you left an email, the confirmation will arrive shortly.","fields":{"type":"Complaint type","affectedCommunityName":"Where did you receive the service?","serviceDate":"Service date","serviceDescription":"What service you received","description":"Description","contactName":"Name","contactEmail":"Email address","incidentLocation":"Town where the incident took place"},"placeholders":{"affectedCommunityName":"Your community's name, or the address if you don't know it","serviceDescription":"What service was provided and when","description":"Tell us in detail what happened…","contactName":"Your full name","contactEmail":"you@email.com","incidentLocation":"E.g. Alcobendas, Madrid…"},"typeOptions":{"serviceQuality":"Complaint about a service","ethicsCompliance":"Ethics / compliance channel"},"anonymousOptions":{"identified":"Yes, I want to identify myself","anonymous":"I prefer not to be identified"},"consents":{"privacyLabel":"I have read and accept the privacy policy"},"introTitle":"Before you start","introText":"This is Imora's complaints channel: a space to report issues with a service or ethics and compliance concerns, whether you're a client or not. 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Optional.","reporterEmployeeOptions":{"no":"No","yes":"Yes","preferNotToSay":"Prefer not to say"},"stepContext":"Context","contextQuestion":"A bit more context (optional)","detailsNoteTitle":"So we can review it faster, if you know it, include:","detailsNoteWhen":"When it happened (approximate date or time, if relevant)","detailsNoteWho":"Who was involved (no personal data about others unless necessary)","detailsNoteWitnesses":"Whether there's a witness or someone else who could confirm it","incidentLocationHint":"It helps us identify which team or service area is involved, even if you don't know the exact name of the community.","anonymousConsequenceIdentified":"With your details we can confirm by email that we've received it, ask you for more information if needed, and let you know how it's resolved.","anonymousConsequenceAnonymous":"Without contact details we can't confirm we've received it or let you know the outcome — the complaint is still reviewed the same way, but there's no way to follow up with you.","reviewNextStepsTitle":"What happens after you send it","reviewNextStepsText":"It's reviewed by the team responsible for the channel, not the department the complaint refers to. If you left an email, we confirm receipt right away; the review and response can take a few days depending on how complex the case is.","introScopeTitle":"What this channel is for","introScopeText":"Use it for complaints about a service or ethics and compliance concerns. For a day-to-day technical issue (a fault, a question about your invoice), it's faster to contact support directly."}},"Contact":{"hero":{"eyebrow":"Contact","title":"Let’s talk?","subtitle":"We’re here to help. Write to us, call us or come visit us — we’ll get back to your enquiry within 24 working hours."},"form":{"title":"Write to Us","subtitle":"Fill out the form and we will get back to you within 24 hours.","fields":{"contactName":"Name","companyName":"Company or community","email":"Email","phone":"Phone","message":"Message","contactProfile":"Who is getting in touch?","serviceInterest":"Which service are you interested in?","zone":"Which town?","timeframe":"When do you need it?","managedPropertiesCount":"How many properties do you manage?"},"placeholders":{"contactName":"Your full name","companyName":"Your company or community name (optional)","email":"you@email.com","phone":"+1 555 000 0000","message":"Tell us about your enquiry...","contactProfile":"Choose an option (optional)","serviceInterest":"Choose a service (optional)","zone":"Choose a town (optional)","timeframe":"Choose a timeframe (optional)","managedPropertiesCount":"For example, 12"},"contactHint":"Please provide at least an email address or a phone number.","consents":{"privacyLabel":"I have read and accept the","privacyLink":"privacy policy","ageLabel":"and declare that I am of legal age","marketingLabel":"I want to receive news and commercial offers by email"},"submit":"Send message","submitting":"Sending...","success":"Message sent! We will get back to you as soon as possible.","error":"We couldn't send your message. Please try again in a few minutes.","privacy":"By submitting you accept our","privacyLink":"privacy policy","options":{"profile":{"PROPERTY_OWNERS_ASSOCIATION":"A homeowners association","PROPERTY_MANAGER":"A property manager","COMPANY":"A company or our own building","INDIVIDUAL":"An individual"},"service":{"CONCIERGE":"Concierge","SECURITY":"Security","POOLS":"Pools","CLEANING":"Cleaning","GARDENING":"Gardening","MAINTENANCE":"Maintenance","OTHER":"Something else, or several"},"timeframe":{"ASAP":"As soon as possible","THIS_MONTH":"This month","JUST_INFO":"I'm just asking for information"}}},"map":{"title":"Our office","mapTitle":"Office location map","address":"Address","phone":"Phone","email":"Email","schedule":"Hours","cta":"Get Directions","viewOnMaps":"View on Maps","emergencyLabel":"24h emergencies","consentTitle":"Office map","consentText":"The map loads content from a third party (CARTO). It will load when you ask it to, and doing so accepts functional cookies.","loadMap":"Load map"},"departments":{"eyebrow":"Departments","title":"Who would you like to talk to?","sales":{"name":"Sales","description":"Tell us which service you need, for how many homes or square metres and when. We prepare a fixed quote, with no obligation.","cta":"Request a quote"},"support":{"name":"Customer service","description":"You already have a service with us and something is wrong, or you have a question. 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If it has to go to a residents' meeting, we prepare it so you can present it.","timing":"48 h after the visit"}]}},"Blog":{"hero":{"eyebrow":"Blog","title":"News and tips on managing communities and buildings","subtitle":"News, guides and recommendations from our team for property communities, buildings and businesses."},"filters":{"allCategories":"All categories","categoryLabel":"Category","tagLabel":"Tag"},"card":{"readingMinutes":"{minutes} min read","by":"By {author}","readMore":"Read article"},"empty":{"title":"No articles yet","description":"Try another category or check back later — we're preparing new content."},"pagination":{"previous":"Previous","next":"Next","goToPage":"Go to page {page}","currentPage":"Page {page}"},"detail":{"tocTitle":"Contents","authorTitle":"About the author","relatedTitle":"Related articles","backToBlog":"Back to blog"},"notFound":{"title":"Article not found","description":"This article may have moved or is no longer available.","backToBlog":"Back to blog"}},"Unsubscribe":{"title":"Unsubscribe from marketing communications","description":"Do you confirm you want to stop receiving our marketing communications? You can resubscribe at any time by contacting us.","done":"Unsubscribed. You will no longer receive marketing communications.","invalidToken":"This link is invalid or has expired."},"Help":{"hero":{"eyebrow":"Help","title":"How can we help you?","subtitle":"Whether you're looking for a quick answer or need to talk to our team, choose the option that best fits what you need."},"topics":{"faq":{"title":"Frequently asked questions","description":"Services, coverage, quotes and guarantees: instant answers to the most common questions, organised by topic.","cta":"View frequently asked questions"},"support":{"title":"Client support","description":"Already working with us? Resolve incidents, billing questions or any query about your service with direct attention.","cta":"Go to support"},"complaints":{"title":"Complaints channel","description":"A confidential channel to report a service complaint or an ethics/compliance matter, with the option to do so anonymously.","cta":"Go to the complaints channel"}},"ctaLabel":"Would rather talk to us directly?","ctaTitle":"Write to us and we'll reply within 24 hours","ctaButton":"Contact us"},"Faq":{"hero":{"eyebrow":"Help","title":"Frequently asked questions","subtitle":"Everything you need to know about our services, coverage, quotes and how we work, organised by topic. If you can't find what you're looking for, write to us and we'll reply within 24 hours."},"categories":{"services":{"title":"Services","items":{"overview":{"question":"What services does Imora offer?","answer":"Concierge and access control, video surveillance and access control, pool maintenance, cleaning and gardening, and building maintenance. The permanent staff on these services is mostly hired directly."},"concierge":{"question":"What does the concierge service include?","answer":"Reception, access control, mail distribution and resident assistance, with flexible hours from 6 to 24 hours depending on each building's needs."},"security":{"question":"How does the security and CCTV service work?","answer":"We handle the project, installation and maintenance of video surveillance and access control systems, protecting your building or shopping centre end to end."},"maintenance":{"question":"Do you handle building maintenance?","answer":"Yes. Our own technical team covers plumbing, electrics, locksmithing and small works in common areas, with a fast response to faults."}}},"coverageSchedule":{"title":"Coverage and hours","items":{"coverage":{"question":"Which areas do you work in?","answer":"We serve businesses, homeowner communities, buildings, shopping centres and car parks in Madrid capital and 19 more municipalities across its metropolitan area (northwest, north, south and east belts). You can check the full list on our coverage areas page."},"schedule":{"question":"What concierge hours can I contract?","answer":"Whatever your building needs: from 6 to 24 hours of service. We adapt the schedule to each community's reality, not the other way round."},"availability":{"question":"Do you offer support outside office hours?","answer":"Yes. In addition to office hours, we run an incident hotline answered 24 hours a day, 365 days a year, for anything that can't wait. It is phone support and coordination of the response: on-site presence is whatever hours you have contracted."}}},"quotes":{"title":"Quotes and contracting","items":{"quote":{"question":"How do I request a quote?","answer":"Fill in the contact form or call us directly. We carry out an on-site visit and assessment of your community or building, and prepare a fixed quote with a reply within 48 hours, with no obligation."},"changeService":{"question":"I want to extend or change my contracted service, who do I talk to?","answer":"Our sales team, who will review your new needs with you and prepare an updated proposal. You can write to them directly from the contact page."}}},"trust":{"title":"Company and guarantees","items":{"substitutions":{"question":"What happens if a concierge or technician is absent or on leave?","answer":"We cover any absence with a guaranteed substitute at no extra cost, so the service is never interrupted."},"quality":{"question":"How do you monitor service quality?","answer":"Our inspection department visits every service on site on a regular basis, to check that what was agreed is being delivered and to spot improvements before they become incidents."},"existingClient":{"question":"I'm already an Imora client, where do I get support?","answer":"Visit our support page to see the right channel for your query (incidents, sales or billing), or write directly to soporte@imora.es."}}}},"ctaLabel":"Can't find the answer you're looking for?","ctaTitle":"Write to us and we'll help","ctaButton":"Contact us"},"Support":{"hero":{"eyebrow":"Help","title":"Already a client? 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Everything else is handled during office hours."}},"info":{"eyebrow":"Our office","title":"One office, the whole Madrid region","subtitle":"We serve the whole Madrid region; outside office hours, we're still available by phone for any emergency.","scheduleLabel":"Opening hours","addressLabel":"Address","mapLabel":"Map of Imora's office location","mapCta":"Get directions","viewOnMaps":"View on Maps","emergencyLabel":"24h emergency phone"},"faqPrompt":{"eyebrow":"Looking for a quick answer?","title":"Check our frequently asked questions","button":"View frequently asked questions"}},"Home":{"hero":{"eyebrow":"We take care of your community, your building, your business","title":"Comprehensive services for communities, businesses and buildings in Madrid","subtitle":"Concierge, video surveillance, cleaning, pool maintenance, gardening and building upkeep with a single provider.","primaryCta":"Request a quote","secondaryCta":"View services","trust":"Incident hotline answered 24/7, every day of the year","imageAlt":"Imora's concierge and maintenance team","chipsLabel":"Our services","chips":{"conserjeria":"Concierge","seguridad":"Video surveillance","limpieza":"Cleaning","jardineria":"Gardening","piscinas":"Pools"}},"trustBar":{"ariaLabel":"Why trust Imora","items":{"availability":{"value":"24h","label":"Incident hotline answered, every day of the year"},"response":{"value":"48h","label":"Closed quote after the site visit"},"coverage":{"value":"0€","label":"Extra cost for covering sick leave and holidays of the assigned staff"},"certifications":{"label":"Accredited certifications of our processes"}}},"expansion":{"title":"Coverage across Madrid and its Community","description":"We serve businesses, homeowner communities, shopping centres, car parks and buildings across the city of Madrid and its metropolitan area.","zonesLabel":"Our coverage areas","cta":"Learn about us","mapLabel":"Imora's coverage areas across the Community of Madrid"},"video":{"cardLabel":"Imora team video","imageAlt":"Maintenance and concierge team at work","playLabel":"Play video","caption":"This is how we take care of every community, step by step","title":"This is Imora","descriptionA":"A stable team of concierges, controllers and technicians, coordinated by an inspection department that checks every service on site.","descriptionB":"We analyse each property's needs and design a tailored maintenance plan, with staff absences covered and an incident hotline answered at any hour."},"services":{"title":"Our services","subtitle":"A full range of services for communities, buildings, shopping centres and car parks, backed by the Imora guarantee.","prev":"Previous services","next":"Next services","slideLabel":"Service {index}: {name}","viewService":"View service","serviceLinkAria":"View service: {name}"},"mosaic":{"title":"Advantages of working with Imora","subtitle":"Resources, flexibility and guarantees designed for your community's day-to-day needs.","cards":{"experts":{"title":"Qualified, stable staff","description":"Concierges, controllers and technicians selected and trained by us, mostly hired directly. 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Imora's team is always approachable and professional."},"anna":{"name":"Ana Belén Ruiz","role":"Property manager - Madrid","quote":"I manage several communities, and in every one where Imora comes in, conflicts drop: fixed concierges, covered absences and a fixed quote."}}},"ctaPrimary":{"eyebrow":"Quote","title":"Need a service for your business, community or building?","subtitle":"Tell us what you need and we'll prepare a tailored proposal, with no obligation.","pillsLabel":"Included","pillA":"On-site visit and assessment","pillB":"Fixed quote","pillC":"Quote within 48h","button":"Request a quote","callCta":"Or call us directly","aside":"No obligation. 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The log is kept following the community's instructions and data protection law: only what is necessary is recorded, it is kept for the agreed period and it is not used for anything else."},{"icon":"Package","title":"Mail and parcels","image":"/images/services/subservices/concierge-3.jpg","description":"Parcels requiring a signature are stored in an identified space and the resident is notified through whichever channel the community chooses: a physical note, WhatsApp or an app. Registered mail and official notices are handled with proof of receipt, and only where the community has authorised in writing that the concierge may receive them on residents' behalf."},{"icon":"RefreshCcw","title":"Cover for sick leave and holidays","image":"/images/services/subservices/concierge-4.jpg","description":"Before starting their shift, the substitute is briefed on the building's particulars: residents with special needs, regular suppliers, open incidents. The goal is for the change of person to go unnoticed by the community."}],"faq":[{"question":"How much does the concierge service cost?","answer":"It depends on the coverage hours (part-time or 24 hours) and the size of the building. We prepare a fixed quote after visiting the property, with no hidden fees."},{"question":"Can I switch concierge providers without issues?","answer":"Yes. We handle the transition with the current property administrator, and if the existing concierge wants to stay on, we consider bringing them onto Imora's team."},{"question":"What happens if the concierge gets sick?","answer":"We cover the absence with another professional of the same profile, at no extra cost and with no interruption to the service."},{"question":"Can I hire coverage for mornings only?","answer":"Yes, shifts are adapted to what each community needs: half-day, split shift or full 6-to-24-hour coverage."},{"question":"How are visitors and delivery drivers logged?","answer":"The concierge verifies the identity of anyone they do not recognise and notes the time of entry. Delivery drivers and couriers follow a specific protocol so residents are not disturbed outside agreed hours."},{"question":"What happens to parcels that arrive when nobody is home?","answer":"They are kept in a designated space in the entrance hall and the resident is notified through whichever channel the community chooses: a paper note, WhatsApp or an app. Registered mail always requires a signature."},{"question":"Can concierge services be hired for an office building, not just a residential community?","answer":"Yes. The service adapts equally to homeowner communities, company headquarters and shopping centre entrances, with the same criteria for selecting and training staff."},{"question":"How does the handover work if we already have a concierge we want to keep?","answer":"We manage the transition with your current property manager, and if the concierge wants to stay in the building, we look at bringing them onto the Imora team rather than replacing them."},{"question":"What visitor data is kept, and what happens to it?","answer":"Only what is needed to know who came in and when: usually name, reason for the visit, destination home and time. The data controller is the community; we keep the log on their behalf, under their instructions and a data processing agreement. It is not shared with third parties, it is not used for anything other than access control, and it is kept for the period the community has set."}],"audience":{"communities":{"title":"Homeowner communities","description":"The concierge knows the residents and their recurring issues, so they resolve directly what an outsider would have to ask about first: who holds the key to which storage unit, when the cleaning team comes by, or which resident reported a leak."},"propertyManagers":{"title":"Property management firms","description":"A single concierge team can cover several buildings in your portfolio with the same criteria for hours, incident reporting and substitutions, so you don't have to negotiate the service building by building."},"businesses":{"title":"Businesses and shopping centres","description":"Reception and access control adapt to a business's visitor and supplier volume, not a residential building's rhythm: more traffic at peak times, parcel logging, and attending customers or staff."}},"heroTitle":"Concierge and access control for residential communities in Madrid"},"security":{"tag":"Service 02","title":"CCTV and Access Control","summary":"Design, installation and maintenance of video surveillance and access control systems for your community, building, business or shopping centre. We are not a private security firm: we do not provide guards or connect to an alarm receiving centre.","description":"We design the security system around the actual access points of each community, building, business or shopping centre, install it, and maintain it so cameras and access controls are still working the day they're actually needed.","cta":"Request a security assessment for my building or business","subservices":[{"icon":"Camera","title":"Video surveillance (CCTV)","image":"/images/services/subservices/security-1.jpg","description":"Cameras go where the building actually has blind spots (entrances, garage, common areas), not in a standard pattern. Recordings are deleted within one month of being captured, as article 22.3 of the Spanish data protection act requires, unless they record events that must be evidenced before the competent authority. The data controller is the community or the company that owns the installation; we maintain it on their behalf and follow their instructions."},{"icon":"KeyRound","title":"Electronic access control","image":"/images/services/subservices/security-2.jpg","description":"Each card or code is tied to a specific home and, if the community asks, to a specific time window. For example, to let an external cleaning crew in only during their contracted hours, with no one needing to open the door for them."},{"icon":"Wrench","title":"Equipment maintenance","image":"/images/services/subservices/security-3.jpg","description":"We check the condition of cameras and recorders according to the maintenance plan contracted — quarterly by default — and replace recording drives before they fail through wear. The point is to catch the problem before the community realises it has gone weeks without recording."},{"icon":"Siren","title":"Technical fault support","image":"/images/services/subservices/security-4.jpg","description":"A technician reviews the report within 24 working hours. If the fault takes a critical element out of service, such as a downed access camera or a door that won't lock, the repair becomes a priority."}],"faq":[{"question":"How long is footage kept?","answer":"Yes. The installation is signposted, camera placement avoids public streets and private spaces, and retention follows article 22.3 of the Spanish data protection act. The data controller remains the community, who must inform residents and handle their rights; we act as processor."},{"question":"Who can view the recordings?","answer":"Only staff authorised by the community, usually the president and the property administrator, with restricted, logged access."},{"question":"Can the system be expanded later?","answer":"Yes, the project is designed so cameras or access-control points can be added later without replacing the whole system."},{"question":"What happens if a camera stops working?","answer":"It's treated as a priority fault, not routine maintenance: a technician reviews the equipment issue within 24 working hours."},{"question":"How much does it cost to install CCTV in a community?","answer":"It depends on the number of entry points, cameras and the type of access control installed. We design the project around each building's real entry points and prepare a fixed quote."},{"question":"How are access cards or codes assigned?","answer":"Each card or code is tied to a specific home and, if the community asks, to a specific time window — for example, to limit external staff access to their contracted hours."},{"question":"How often are cameras and recorders checked?","answer":"At whatever frequency is set in the maintenance contract; quarterly by default, replacing recording drives before they fail through wear, so the problem is caught before the community notices it has gone weeks without recording."},{"question":"Do the cameras comply with data protection law?","answer":"Yes. The installation is signposted, camera positioning avoids public streets and private spaces, and retention follows article 22.3 of the LOPDGDD. The community remains the data controller, and it is their job to inform residents and handle their rights requests; we act as processor."}],"audience":{"communities":{"title":"Homeowner communities","description":"Cameras are placed at the building's real blind spots (access points, garage, common areas) and access control is tied to each home, not a generic system designed for a different type of property."},"propertyManagers":{"title":"Property management firms","description":"Each community in your portfolio can have its own CCTV and access control system, reviewed under the same quarterly maintenance criteria, without you having to coordinate a different provider per building."},"businesses":{"title":"Businesses and shopping centres","description":"The security project is designed around a commercial premises or office's real access points (public entrances, loading area, storage), with cards or codes that can be limited to specific time slots."}},"heroTitle":"CCTV and access control for communities and buildings in Madrid"},"pools":{"tag":"Service 03","title":"Pool maintenance","summary":"Full pool service for homeowner communities, buildings and complexes with a swimming area: water maintenance throughout the season, season opening and closing, and a qualified lifeguard at the pools where regulations require one.","description":"We handle the chemical maintenance and cleaning of the community pool throughout the bathing season, plus opening and closing the season. Where Comunidad de Madrid regulations require a lifeguard based on the pool's surface area or capacity, we provide one with a current qualification; where they do not, you can still hire lifeguarding separately.","cta":"Get my pool ready for the season","subservices":[{"icon":"Droplet","title":"Water chemical maintenance","image":"/images/services/subservices/pools-1.jpg","description":"Real Decreto 742/2013, which sets the health criteria for collective-use pools — and a community pool is one — requires pool water to hold a pH between 7.2 and 8.0 and residual free chlorine between 0.5 and 2 mg/l. Within that range we work to a narrower target, a pH between 7.2 and 7.6, because that is where chlorine disinfects best and irritates eyes least. It is measured daily and the dose is adjusted to how much the pool is actually used, not to a fixed factory schedule."},{"icon":"Brush","title":"Cleaning the pool and deck","image":"/images/services/subservices/pools-2.jpg","description":"The pool floor and walls are brushed to prevent algae, and the deck area is cleaned daily during peak season, which is when it actually gets dirty. The goal is for it to actually be clean, not just look it."},{"icon":"LifeBuoy","title":"Qualified lifeguards, where required","image":"/images/services/subservices/pools-3.jpg","description":"If the pool needs a lifeguard, we provide one holding a current official aquatic lifesaving qualification, covering the full bathing schedule the community sets: no unsupervised gaps at midday or on the last weekend of the season. Who needs one is not our call — it is set by Comunidad de Madrid regulations according to the water surface area and the pool's capacity. We check it for your pool before quoting and tell you in writing."},{"icon":"CalendarClock","title":"Season opening and closing","image":"/images/services/subservices/pools-4.jpg","description":"Before opening we check pumps, filters and the dosing system, and deep-clean after winter. When closing, we cover the pool and protect the equipment from humidity and cold so it reaches next season intact."}],"faq":[{"question":"When does the service run, from and to?","answer":"Usually from June to September, but we adjust the dates to the actual opening and closing calendar the community decides on."},{"question":"Do I need a lifeguard if the pool is small?","answer":"Not always. It is determined by Comunidad de Madrid regulations based on the water surface area and the pool's capacity, not the type of community. We check it for your pool before quoting and tell you in writing whether it is required: if it is, it is included in the proposal; if not, you can still hire it, knowing it is the community's decision and not a legal obligation."},{"question":"What happens if the lifeguard is out for a day?","answer":"We cover the absence with another qualified lifeguard; where the service includes lifeguarding, the pool is never left unsupervised on any day of the contracted schedule."},{"question":"Can I hire just the chemical maintenance, without a lifeguard?","answer":"Yes, water maintenance and lifeguarding can be contracted separately, depending on what the community already has covered."},{"question":"How are the water's pH and chlorine controlled?","answer":"They are measured daily. Real Decreto 742/2013 allows a pH of 7.2 to 8.0 and residual free chlorine of 0.5 to 2 mg/l; we aim at the lower end of the pH range (7.2–7.6), where chlorine performs best, and adjust the dose to how much the pool has actually been used that day."},{"question":"What does opening and closing the season involve?","answer":"Before opening we check the pumps, filters and dosing system, and deep clean after the winter. At closing, we cover the pool and protect the plant from damp and cold."},{"question":"Are the lifeguards' qualifications current?","answer":"Yes, they all hold a current official aquatic lifesaving qualification. Where the service includes lifeguarding, we cover the full bathing schedule the community sets, with no gaps at midday or on the last weekend of the season, and absences are covered by another qualified lifeguard."},{"question":"Can the service cover a complex with several pools?","answer":"Yes. We size the maintenance and lifeguarding team to the number of pools and the complex's actual capacity, rather than applying a single standard plan."}],"audience":{"communities":{"title":"Homeowner communities","description":"Chemical maintenance and cleaning follow the Madrid region's swimming season calendar, with a qualified lifeguard where the pool requires one, so the community doesn't have to manage regulatory compliance on its own."},"propertyManagers":{"title":"Property management firms","description":"If several communities in your portfolio have a pool, the opening, maintenance and season-close calendar is coordinated with a single team, instead of depending on a different lifeguard or company at each building."},"businesses":{"title":"Businesses and shopping centres","description":"A semi-public pool (hotel, development with a commercial area) has different regulations and swimming volume than a residential community's, and the maintenance plan is adjusted to that real use."}},"heroTitle":"Community pool maintenance in Madrid, with qualified lifeguards"},"cleaning":{"tag":"Service 04","title":"Cleaning for communities and buildings","summary":"Complete cleaning of common areas, windows and garages so your community, building, business or shopping centre looks its best all year round.","description":"A fixed team takes care of cleaning the entrance, stairs, common areas and garage, at whatever frequency each community, building, business or shopping centre needs.","cta":"Ask about a cleaning plan","subservices":[{"icon":"Brush","title":"Cleaning common areas","image":"/images/services/subservices/cleaning-1.jpg","description":"The team follows a task plan by area (entrance, stairs, lift) so no corner gets skipped, at whatever frequency the community, building or business decides: from daily to twice a week."},{"icon":"AppWindow","title":"Window cleaning","image":"/images/services/subservices/cleaning-2.jpg","description":"Entrance and common-area windows are part of the regular plan. Accessible façade cleaning with a pole is scheduled as an add-on depending on the building's height and access, not bundled by default in every case."},{"icon":"Warehouse","title":"Garage cleaning","image":"/images/services/subservices/cleaning-3.jpg","description":"Sweeping and mopping the ramp, parking spaces and aisles, with specific treatment for oil and grease stains. Scheduled at whatever frequency the community's, building's or business's car park needs."},{"icon":"PackageCheck","title":"Supply of materials","image":"/images/services/subservices/cleaning-4.jpg","description":"Cleaning products meet current regulations, and Imora offers eco-friendly alternatives at no extra cost if the community prefers them. The community or business never has to buy or store products."}],"faq":[{"question":"How often is the building cleaned?","answer":"Whatever the community, building or business decides: from a weekly clean to a daily team, depending on the size and use of the property."},{"question":"Does it include cleaning inside private homes or offices?","answer":"No, the service covers common areas only: entrance, stairs, garage and shared outdoor areas."},{"question":"Can I request a one-off clean, not a recurring one?","answer":"Yes, for example after building work or before a community or business event, as an add-on to the regular plan."},{"question":"Is garage cleaning included?","answer":"It can be included in the general plan or hired as an add-on, depending on the condition and use of the garage or car park."},{"question":"How much does cleaning a residential community cost?","answer":"It depends on the frequency, the size of the building and the areas covered (entrance hall, stairs, garage, glazing). We prepare a fixed quote after visiting the property."},{"question":"Can I switch cleaning company without the day-to-day being disrupted?","answer":"Yes. We coordinate the handover with your current property manager so the team is operating from day one with no gap in service."},{"question":"What cleaning products are used?","answer":"Products that comply with current regulations; we offer eco-friendly alternatives at no extra cost if the community prefers them. The community does not have to handle purchasing or storage."},{"question":"Does it include cleaning the façade or glass at height?","answer":"Entrance and communal-area glazing is part of the standard plan. Façade cleaning with a pole system is scheduled as an additional service, depending on the building's height and access."}],"audience":{"communities":{"title":"Homeowner communities","description":"Cleaning frequency for the entrance, stairs and garage adapts to the community's actual size, from a weekly clean to a daily team, so the community doesn't over-contract for lack of a middle-ground plan."},"propertyManagers":{"title":"Property management firms","description":"A single cleaning team can serve several communities in your portfolio with consistent quality standards, so you don't have to compare different providers every time a building renews its contract."},"businesses":{"title":"Businesses and shopping centres","description":"Cleaning for a business or shopping centre is scheduled outside opening hours when requested, and covers areas a residential community doesn't have: shop windows, loading areas or high-traffic common spaces."}},"heroTitle":"Community cleaning in Madrid: entrances, stairwells and garages"},"gardening":{"tag":"Service 05","title":"Gardening and green areas","summary":"Design, upkeep and pruning of gardens and green areas for communities, buildings, businesses and shopping centres.","description":"A gardening team experienced in communities and commercial spaces handles pruning, irrigation and the upkeep of lawns, hedges and green areas, with periodic visits or an annual plan depending on what each property or business needs.","cta":"Ask about a gardening plan","subservices":[{"icon":"Trees","title":"Pruning and tree care","image":"/images/services/subservices/gardening-1.jpg","description":"Pruning is planned around each plant's species and flowering season, not a fixed date for the whole garden. Pruning a tree or rose bush at the wrong time can cost you a whole year's blooms or growth."},{"icon":"Droplet","title":"Automatic irrigation and water control","image":"/images/services/subservices/gardening-2.jpg","description":"We check and program automatic irrigation systems to match water use to the season, avoiding both plant water stress and unnecessary spending across common areas, outdoor car parks or business and shopping-centre entrances."},{"icon":"Flower2","title":"Lawns, hedges and ornamental areas","image":"/images/services/subservices/gardening-3.jpg","description":"Mowing, hedge trimming and care of ornamental areas at whatever frequency the season sets, so the green areas of the community, building or shopping centre stay well kept all year round."},{"icon":"Leaf","title":"Green waste removal","image":"/images/services/subservices/gardening-4.jpg","description":"Pruning, mowing and leaf waste is removed after every visit, so the garden area and vehicle or pedestrian access are never left cluttered with green waste."}],"faq":[{"question":"Can gardening be hired together with cleaning?","answer":"Yes, it can be hired together with the cleaning service or on its own, depending on what the community, building or business already has in place."},{"question":"How often is the upkeep carried out?","answer":"Whatever each community or business decides: from fortnightly visits to a weekly plan during peak season, when growth is highest."},{"question":"Do you service gardens for small communities as well as shopping centres or business parks?","answer":"Yes, we adapt the team and frequency to the real size of the green area, from a lobby garden to the outdoor areas of a shopping centre or business park."},{"question":"Does it include replacing plants that don't survive?","answer":"Replacing dead or damaged plants is quoted as an add-on service, since it depends on the species and the cause of the damage."},{"question":"How much does a community's gardening cost per month?","answer":"It depends on the size of the green area and the frequency chosen. We prepare a quote after visiting the grounds, with no hidden charges."},{"question":"How is it decided when to prune each plant?","answer":"Pruning is planned around each plant's species and flowering season, not on a single fixed date for the whole garden, so as not to compromise next year's flowering or growth."},{"question":"Do you check the automatic irrigation system?","answer":"Yes. We check and programme the automatic irrigation to match water use to the season, avoiding both water stress for the plants and unnecessary cost."},{"question":"What happens to the pruning and mowing waste?","answer":"It is removed after each visit, so neither the grounds nor the vehicle and pedestrian accesses are left blocked with green waste."}],"audience":{"communities":{"title":"Homeowner communities","description":"Garden and green area maintenance adapts to what the community actually has, from a small hedge at the entrance to an extensive green area in a development, with pruning and watering scheduled by season."},"propertyManagers":{"title":"Property management firms","description":"If you manage communities with very different garden profiles (a development with extensive green areas, a block with a small hedge), the service is sized per building without you having to find a gardener for each one."},"businesses":{"title":"Businesses and shopping centres","description":"A shopping centre or business premises' green areas tend to be more publicly visible than a residential community's, so maintenance prioritises them looking good year-round, not just being tended to."}},"heroTitle":"Gardening and green areas for residential communities in Madrid"},"maintenance":{"tag":"Service 06","title":"Maintenance for communities and buildings","summary":"Plumbing, electrics, locksmithing and small works for communities, buildings, businesses and shopping centres, with an in-house technical team and fast response times.","description":"We resolve day-to-day maintenance issues across communities, buildings, businesses and shopping centres with our own technical team, which lets us respond quickly to plumbing, electrical, locksmith or small building work issues.","cta":"Request technical maintenance for my community or business","subservices":[{"icon":"Droplet","title":"Plumbing","image":"/images/services/subservices/maintenance-1.jpg","description":"Leaks and faults in common areas are handled with the tools the technician already carries, without waiting to source a part. More complex repairs get a quote before any work starts, with no surprises on the bill."},{"icon":"Zap","title":"Electrics","image":"/images/services/subservices/maintenance-2.jpg","description":"We check the main distribution board and common-area lighting, and progressively swap old fittings for LED on request. The community sees the difference directly on its electricity bill."},{"icon":"KeyRound","title":"Locksmithing","image":"/images/services/subservices/maintenance-3.jpg","description":"A locksmith problem on a common-area entrance is treated as urgent because it's a security issue, not routine maintenance that can wait until Monday."},{"icon":"Hammer","title":"Small works","image":"/images/services/subservices/maintenance-4.jpg","description":"One-off masonry, painting or carpentry repairs in common areas that many property administrators leave pending for months for lack of someone to call."}],"faq":[{"question":"How do I report a fault?","answer":"By phone, email, or through the building's concierge if you also have that service; the technician reviews the report within the agreed time."},{"question":"Are parts and materials included?","answer":"Labour is covered by the contracted plan; materials and replacement parts are quoted separately before any work starts."},{"question":"Do you handle emergencies outside office hours?","answer":"Yes, through the 24-hour emergency phone line for issues that can't wait until the next day."},{"question":"Can I hire just one type of maintenance, like electrics?","answer":"Yes, each area (plumbing, electrics, locksmithing, small works) can be contracted independently."},{"question":"What does electrical maintenance of communal areas cover?","answer":"We check the main electrical panel and the communal area lighting, and progressively replace old lighting with LED where asked, which shows up directly on the community's bill."},{"question":"Is a lock failure on a communal entrance an emergency?","answer":"Yes. It is treated as an emergency because it compromises the building's security, not as ordinary maintenance that can wait until Monday."},{"question":"Do you do small building works as well as repairs?","answer":"Yes — one-off masonry, painting or carpentry repairs in communal areas, the kind many property managers leave pending because they have nobody to give them to."},{"question":"Is the technical team in-house or subcontracted?","answer":"In-house for day-to-day maintenance, which is what lets us respond quickly to plumbing, electrical, locksmith or small building work faults. For work requiring a specific licence — gas or high-voltage installations, for example — we work with accredited specialists."}],"audience":{"communities":{"title":"Homeowner communities","description":"A single in-house technical team covers the community's plumbing, electrics, locksmithing and small works, so a fault doesn't mean finding a different professional for each type of issue."},"propertyManagers":{"title":"Property management firms","description":"Coordinating technical maintenance for several buildings with a single provider means each community in your portfolio doesn't need its own trusted plumber, electrician and locksmith, each with different criteria and response times."},"businesses":{"title":"Businesses and shopping centres","description":"Technical maintenance for a business or shopping centre is scheduled to minimise impact on activity (outside opening hours when possible), and covers installations a residential community doesn't have, like commercial climate control."}},"heroTitle":"Building maintenance in Madrid: plumbing, electrics and locksmithing"}},"detail":{"back":"All services","otherServicesTitle":"Other services we also manage","zonesTitle":"{service} available in these areas of Madrid","zonesViewAll":"View all 20 coverage areas","ctaEyebrow":"Contact","ctaTitle":"Shall we talk about your building?","ctaSubtitle":"Tell us what you need and we'll prepare a tailored proposal, no strings attached.","ctaButton":"Contact us now","ctaCardLabel":"We'll have a proposal ready in under 48 hours","ctaOrLabel":"or","ctaPillAvailability":"Incident hotline 24/7, 365 days a year","ctaPillGuarantee":"Guaranteed cover at no extra cost","subservicesTitle":"Everything we do, no fine print","ctaSecondaryButton":"See all services","ctaUrgentLabel":"24h emergencies","subservicesCount":"{count} services included","subservicesEyebrow":"In detail","faqTitle":"Frequently asked questions about this service","audienceEyebrow":"Who it's for","audienceTitle":"How this service adapts to who's hiring it","ctaManagersPrefix":"Do you manage several communities?","ctaManagersLink":"How we work with property managers","byService":{"concierge":{"title":"Do you need a concierge for your building?","button":"I want a concierge for my building"},"cleaning":{"title":"Would you like a cleaning plan for your building?","button":"I want a cleaning plan"},"maintenance":{"title":"Shall we review your building's maintenance?","button":"I want to review the maintenance"},"pools":{"title":"Shall we get your pool ready for the season?","button":"I want to get my pool ready"},"gardening":{"title":"Would you like a gardening plan for your green areas?","button":"I want a gardening plan"},"security":{"title":"Would you like CCTV and access control in your building?","button":"I want a CCTV quote"}}},"viewService":"View service","process":{"eyebrow":"How we work","title":"From the first call to the service up and running","steps":{"one":{"title":"Tell us what you need","description":"By phone, email or the contact form: tell us about your community or building and what service you're looking for."},"two":{"title":"We prepare a tailored proposal","description":"We visit the site if needed and send you a quote adjusted to your real needs, with no surprises."},"three":{"title":"The assigned team gets started","description":"The same team that prepared the proposal is the one that gets to work, followed up by our inspection department."}}}},"NotFound":{"code":"Error 404","title":"This page does not exist","description":"The link might be broken, or the page may have moved. 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It applies on all your devices.","light":"Light","lightDescription":"Light background, suited to well-lit rooms.","dark":"Dark","darkDescription":"Dark background, easier on the eyes in low light."},"Locale":{"title":"Language","description":"Choose the language you want to see your portal in.","fieldDescription":"Applies instantly, without reloading the page."},"DateTime":{"title":"Date and time","description":"Set how dates and times are shown in your portal.","dateFormat":"Date format","dateFormatDescription":"Order in which the day, month and year are shown.","timeFormat":"Time format","timeFormatDescription":"Choose whether times are shown in 24-hour or 12-hour AM/PM format.","timeFormat24h":"24 hours","timeFormat12h":"12 hours (AM/PM)","firstDayOfWeek":"First day of the week","firstDayOfWeekDescription":"Which day appears first in calendars and date pickers.","monday":"Monday","sunday":"Sunday","timezone":"Time zone","timezoneDescription":"Used to always show you the correct time based on your location."},"Notifications":{"title":"Notifications","description":"Choose whether you want to receive alerts in the portal bell.","inAppNotifications":"In-app notifications","inAppNotificationsDescription":"Alerts for new quotes, invoices and incidents in the portal bell."}}},"Common":{"filterAll":"All","filterLabel":"Filter by status","statusLabel":"Status","viewDetail":"View detail","notAvailable":"Not available","backToList":"Back to list","search":"Search","searchPlaceholder":"Search...","loading":"Loading…"},"Services":{"title":"My services","description":"Check the services you have contracted and their status.","searchPlaceholder":"Search by code or service name","emptyTitle":"You have no contracted services yet","emptyDescription":"Once you contract a service, it will show up here along with its contract and price history.","contractCode":"Contract","serviceCode":"Service code","startDate":"Start date","endDate":"End date","billingFrequency":"Billing","basePrice":"Base price","baseQuantity":"Quantity","baseUnit":"Unit","noEndDate":"No end date","pricesHidden":"Amounts not available for your user","Detail":{"title":"Service detail","descriptionLabel":"Description","noDescription":"This service has no description.","downloadContract":"Download contract","teamTitle":"Assigned team","teamEmpty":"No staff assigned to this service yet.","extrasTitle":"Contracted extras","extrasEmpty":"This service has no contracted extras.","hourBankTitle":"Hour bank","contractedHours":"Contracted hours","approvedHours":"Approved hours","tasksTitle":"Tasks","tasksEmpty":"There are no planned tasks.","dueDate":"Due date","quotesTitle":"Related quotes","quotesEmpty":"This service has no one-off quotes attached.","locationTitle":"Where the service is provided","priceRevisionsTitle":"Price revisions","priceRevisionsEmpty":"There are no price revisions on record.","previousPrice":"Previous price","newPrice":"New price","effectiveFrom":"Effective from","reason":"Reason","notFound":"We couldn't find this service."},"Status":{"PENDING_PAYMENT":"Pending payment","ACTIVE":"Active","PAUSED":"Paused","CANCELLED":"Cancelled","COMPLETED":"Completed"},"BillingFrequency":{"ONE_OFF":"One-off","MONTHLY":"Monthly","QUARTERLY":"Quarterly","SEMIANNUAL":"Semiannual","ANNUAL":"Annual"},"MemberRole":{"RESPONSIBLE":"Responsible","EXECUTOR":"Executor"},"TaskStatus":{"PENDING":"Pending","IN_PROGRESS":"In progress","DONE":"Done","BLOCKED":"Blocked"},"PriceRevisionStatus":{"SCHEDULED":"Scheduled","APPLIED":"Applied","CANCELLED":"Cancelled"}},"Quotes":{"title":"Quotes","description":"Review, accept or reject the quotes we have sent you.","emptyTitle":"You have no quotes","emptyDescription":"When we send you a quote, you'll see it here so you can review and accept it.","quoteCode":"Quote","issueDate":"Issue date","validUntil":"Valid until","total":"Total","notes":"Notes","downloadPdf":"Download PDF","Detail":{"title":"Quote detail","linesTitle":"Items","totalsTitle":"Totals","termsTitle":"Terms","contractMonths":"Contract length","months":"{count} months","notFound":"We couldn't find this quote.","acceptTitle":"Accept quote","acceptDescription":"By accepting it you confirm the terms and amounts shown. If the quote has a service attached, its contract will be generated automatically.","rejectTitle":"Reject quote","rejectDescription":"This action cannot be undone. If you reject the quote we'll have to issue a new one before the service can be contracted.","paymentTerms":"Payment terms","billingTerms":"Billing terms","latePaymentTerms":"Late payment","terminationTerms":"Termination","jurisdictionTerms":"Governing law and jurisdiction"},"Lines":{"description":"Item","quantity":"Quantity","unitPrice":"Unit price","discount":"Disc.","taxRate":"Tax","total":"Total"},"Totals":{"subtotal":"Subtotal","documentDiscount":"Discount","subtotalAfterDiscount":"Taxable base","tax":"Taxes","withholding":"Withholdings","total":"Total"},"Status":{"DRAFT":"Draft","SENT":"Awaiting response","ACCEPTED":"Accepted","REJECTED":"Rejected","EXPIRED":"Expired"}},"Invoices":{"title":"Invoices","description":"Check and download your invoices.","searchPlaceholder":"Search by invoice number","emptyTitle":"You have no invoices","emptyDescription":"Once we issue an invoice in your name, it will show up here so you can review and download it.","invoiceNumber":"Invoice","noNumber":"Not numbered","issueDate":"Issue date","issueDateFrom":"Issued from","issueDateTo":"Issued until","dueDate":"Due date","total":"Total","pendingAmount":"Outstanding","downloadPdf":"Download PDF","Detail":{"title":"Invoice detail","linesTitle":"Items","totalsTitle":"Totals","paymentsTitle":"Recorded payments","paymentsEmpty":"No payments recorded for this invoice yet.","paymentDate":"Date","amount":"Amount","method":"Payment method","reference":"Reference","creditNotesTitle":"Credit notes","creditNotesEmpty":"This invoice has no credit notes attached.","notFound":"We couldn't find this invoice."},"Status":{"DRAFT":"Draft","ISSUED":"Issued","PARTIALLY_PAID":"Partially paid","PAID":"Paid","OVERDUE":"Overdue","CANCELLED":"Cancelled"},"PaymentMethod":{"CASH":"Cash","BANK_TRANSFER":"Bank transfer","SEPA_DIRECT_DEBIT":"SEPA direct debit","CARD":"Card","OTHER":"Other"},"summary":{"pendingAmount":"Outstanding","unpaidCount":"{count, plural, one {# unpaid invoice} other {# unpaid invoices}}","allPaid":"Nothing outstanding","overdue":"Overdue","overdueHint":"Their due date has passed","billedLastYear":"Billed last year","total":"Invoices issued"}},"Communities":{"title":"Communities","description":"Manage your community's residents, units and access.","emptyTitle":"You have no active community","emptyDescription":"The community app is enabled on a contracted service. Get in touch if you want to offer it to your residents.","selectorTitle":"Choose a community","selectorDescription":"You have the community app enabled on these contracted services.","unitsCount":"Units","residentsCount":"Residents","serviceCode":"Contract","manage":"Manage","loadError":"The community data could not be loaded.","notFoundTitle":"This community does not exist or is not active","notFoundDescription":"The contracted service you are looking for has no community app enabled.","Modules":{"incidents":"Incidents","keyring":"Keyrings","noticeboard":"Noticeboard","managedByClient":"Residents managed by you"},"Nav":{"ariaLabel":"Community sections","backToCommunities":"All communities"},"Residents":{"title":"Residents","description":"Who lives in the building, with which role and in which unit.","searchPlaceholder":"Search by name or email","invitationsSearchPlaceholder":"Search by email","emptyTitle":"No residents yet","emptyDescription":"Invite your residents by email so they can start using the app.","invite":"Invite residents","inviteTitle":"Invite residents","inviteDescription":"Add one or more email addresses, up to 50.","emailsLabel":"Emails","emailsPlaceholder":"resident@example.com","emailsHelp":"Type an email and press Enter to add it. You can invite several residents at once.","nameLabel":"Name","namePlaceholder":"John Smith","nameHelp":"Only applies when inviting a single person.","emailLabel":"Email","emailChangeWarning":"Changing the email means the resident loses access with {email} and can only sign in with the new one.","unitLabel":"Unit","unitPlaceholder":"Choose a unit","unitHelp":"You can leave it without a unit and assign one later, once you know where they live.","roleLabel":"Role","rolePlaceholder":"Choose a role","roleHelp":"Chair and administrator see the whole community; owner and tenant only see their own.","keyringsLabel":"Keyrings to grant","keyringsHelp":"Enabling a keyring issues the credential as soon as the resident accepts the invitation.","keyringsEmpty":"No keyrings have been created yet.","credentialTypeLabel":"Credential type","credentialTypePlaceholder":"Choose a type","credentialTypeHelp":"App and NFC phone open from the phone. A PIN is typed on the entry panel. A card has to be handed over in person and enrolled on the reader.","noUnit":"No unit","unitColumn":"Unit","roleColumn":"Role","statusColumn":"Status","accountColumn":"Account","canSignIn":"Can sign in","cannotSignIn":"Sign-in blocked","edit":"Edit resident","editTitle":"Edit resident","editDescription":"Name and email belong to the person, not this community: the change applies in every community they live in.","revoke":"Revoke access","revokeTitle":"Revoke this resident's access","revokeDescription":"They will lose access to the app and their credentials will stop working. You can invite them again later.","invitationsTitle":"Invitations","invitationsDescription":"Invitations that have been sent but not accepted yet.","invitationsEmpty":"There are no pending invitations.","showClosed":"Show closed ones too","hideClosed":"Show only pending ones","expiresAt":"Expires","acceptedAt":"Accepted","resend":"Resend","revokeInvitation":"Revoke invitation","revokeInvitationTitle":"Revoke this invitation","revokeInvitationDescription":"The link that was sent will stop working.","invitedKeyrings":"Keyrings","alsoInUnits":"Also in {units}","managedByStaffNotice":"In this community invitations are sent by the service administration. If you need to add a resident, ask us and we will do it."},"Units":{"title":"Units","description":"Entrances, homes, premises and common areas of the building.","searchPlaceholder":"Search by code, block or door","emptyTitle":"No units yet","emptyDescription":"Add the building's units so you can assign residents to them.","create":"New unit","createTitle":"New unit","editTitle":"Edit unit","codeLabel":"Code","codePlaceholder":"1A","blockLabel":"Block or entrance","blockPlaceholder":"Block A","floorLabel":"Floor","floorPlaceholder":"1st","doorLabel":"Door","doorPlaceholder":"A","typeLabel":"Type","activeLabel":"Active unit","activeHelp":"An inactive unit stops being offered when inviting or reassigning residents, but keeps its history.","residentsColumn":"Residents","active":"Active","inactive":"Inactive","edit":"Edit","delete":"Delete","deleteTitle":"Delete this unit","deleteDescription":"The unit will be removed from the building. Residents assigned to it will be left without a unit.","import":"Import CSV","importTitle":"Import units from CSV","importDescription":"The file must have a header row with the columns code, block, floor, door and type. Only code is required.","importFileLabel":"CSV file","importFileHelp":"Nothing is created until you confirm: you will see how many rows were read first. Comma or semicolon separators both work.","importPreview":"{count} units will be created","importEmpty":"No valid rows were found in the file.","importConfirm":"Import","importInvalidRows":"{count} rows were discarded because they had no code.","residentsTitle":"Who lives here","residentsEmpty":"No resident is assigned to this unit yet.","viewResidents":"View residents"},"Keyrings":{"title":"Keyrings and credentials","description":"Group doors into keyrings and issue the credentials your residents open with.","searchPlaceholder":"Search by name","emptyTitle":"No keyrings yet","emptyDescription":"Create a keyring to grant several doors at once.","create":"New keyring","createTitle":"New keyring","editTitle":"Edit keyring","nameLabel":"Name","namePlaceholder":"Entrances and common areas","descriptionLabel":"Description","descriptionPlaceholder":"Doors every resident in the building opens","isDefaultLabel":"Default keyring","isDefaultHelp":"This is the keyring suggested when inviting a new resident. There can only be one per community.","locksLabel":"Doors included","locksHelp":"When editing, this selection replaces the doors the keyring already had: whatever you untick stops opening.","locksRequired":"Select at least one door.","locksEmpty":"No doors have been registered in this community yet.","isDefault":"Default","edit":"Edit","delete":"Delete","deleteTitle":"Delete this keyring","deleteDescription":"Credentials issued on this keyring will stop granting access.","MatrixSection":{"title":"Key matrix","description":"Who holds a key to each door.","empty":"No residents have credentials yet.","residentColumn":"Resident","legend":"Legend"},"BypassSection":{"title":"Who can bypass the schedule","description":"Credentials that open even when the door is outside its schedule. Review them from time to time.","empty":"No credential can bypass the schedule.","reasonColumn":"Reason"},"holdersTitle":"Who holds a key","holdersEmpty":"Nobody holds a live key for this keyring.","viewHolders":"View key holders","AssignKeys":{"title":"Hand out keys","description":"Pick a keyring and tick who gets it. How it opens is already set on the keyring.","keyringLabel":"Keyring","keyringPlaceholder":"Choose the keyring","doors":"{count, plural, one {# door} other {# doors}}","chooseTargetFirst":"Pick what you are handing out first: the list of residents depends on it.","pickerSearchLabel":"Search","pickerSearchPlaceholder":"Name or unit","pickerSelected":"{count} of {total} selected","pickerSelectVisible":"Select the ones shown","pickerClearVisible":"Clear the ones shown","pickerLoading":"Checking who already has this key...","pickerAlreadyHas":"Already has it","pickerPending":"Not accepted","pickerNoUnit":"No unit","pickerNoRecipients":"There are no residents or invitations in this community yet.","pickerNoMatches":"Nobody matches the search.","doneTitle":"Keys handed out","countIssued":"{count, plural, one {# key issued} other {# keys issued}}","countPlanned":"{count, plural, one {# invitation with the keyring set up} other {# invitations with the keyring set up}}","countSkipped":"{count, plural, one {# already had it} other {# already had it}}","pendingCards":"{count} cards are still missing, and those go one at a time: hand over the card and read its code from «New key». None were created here.","unsupported":"The doors behind this target do not support: {types}. Those keys were not created.","pinsWarning":"Write these PINs down now. They are stored hashed, so this is the only time they can be read: if you close without copying them, the key has to be revoked and issued again.","keyringOpensWith":"This keyring opens with: {methods}","countJoined":"{count, plural, =1 {1 person added} other {# people added}}","rules":"{count, plural, =1 {1 rule} other {# rules}}"},"ResidentKeys":{"title":"{name}'s keys","help":"The keys they have right now. Click one to change its name, its validity or its schedule override; the «+» adds another.","loading":"Loading their keys...","empty":"They have no keys yet.","createTitle":"New key for {name}","editTitle":"Edit key","editLocked":"This key is for «{target}» and is of type {type}. That cannot be changed: it would mean erasing it from some locks and writing it to others, so to change it you revoke this one and issue another."},"memberCount":"{count, plural, =1 {1 person} other {# people}}","tagsLabel":"Tags","tagsPlaceholder":"Type a tag and press Enter","accessMethodsLabel":"How it opens","accessMethodsHelp":"How this keyring can be used to open. Not what the door can do — the manufacturer decides that — but what this keyring grants.","methodsRequired":"Tick at least one way to open","presenceLabel":"To open remotely","presenceHelp":"Only affects opening over the internet. PIN, card and Bluetooth require being there anyway.","presenceAnywhere":"From anywhere","presenceGeo":"Only when present (Geo)","scheduleLabel":"Schedule","scheduleHelp":"With no schedule, this rule applies at all hours.","Schedules":{"title":"Schedules","description":"Defined once and used by as many rules as needed. Changing one changes it for all of them.","empty":"There are no schedules yet","emptyDescription":"With no schedules, keyrings open at all hours.","nameColumn":"Schedule","usageColumn":"Usage","createTitle":"New schedule","editTitle":"Edit schedule","formDescription":"A named schedule, so it can be reused across several rules.","noSlots":"No time ranges: does not restrict anything","emptyMeansAlways":"With no time ranges this schedule does not restrict anything — it does not mean it never opens.","slotRange":"Time range","usedByRules":"{count, plural, =1 {1 rule} other {# rules}}","unused":"Unused","deleteTitle":"Delete schedule","deleteDescription":"«{name}» is about to be deleted.","deleteBlocked":"Used by {count, plural, =1 {1 rule} other {# rules}}. Remove it from them first: without a schedule they would open at all hours.","slotsHeading":"Time ranges","slotsHelp":"When it applies. With no time ranges, it applies at all hours.","dayLabel":"Day","overlaps":"Overlaps another {day} range","overlapBlocked":"Two {day} ranges overlap. Merge them into one or change the times."},"scheduleEmptyMeansAlways":"With no time ranges, this keyring always opens.","slotDay":"Day","slotStart":"From","slotEnd":"To","holderUntil":"Until {date}","holderNoLimit":"No limit","syncWarning":"Saved, but it did not reach the locks: {detail}","Members":{"title":"Who has a key","description":"Who has which keyring. Granting access means adding someone to a keyring, and revoking it means removing them.","empty":"There are no residents in this community yet.","nameColumn":"Resident","unitColumn":"Unit","keyringsColumn":"Keyrings","labelColumn":"Key","holderColumn":"Holder","statusColumn":"Status","noResident":"No holder","noKeyrings":"No keyrings","noKeyringsHelp":"They have none yet, so they cannot open any door.","pendingInvitation":"Pending invitation","withoutKeyrings":"{count, plural, =1 {1 person without a keyring} other {# people without a keyring}}","detailTitle":"Resident file","who":"Who they are","noValidity":"No validity limit","keyringsHeading":"Their keyrings","keyringsHelp":"What they open. How each one opens is decided by the keyring, not the person.","lastKeyringWarning":"This is their last keyring. Removing it also revokes their PIN and phone access, since they would no longer open anything.","addKeyringLabel":"Grant another keyring","credentialsHeading":"How they identify themselves","credentialsHelp":"Their PIN, card or phone. These are not door keys: they work for everything their keyrings open, and are issued automatically with what those grant.","pendingLocks":"{count, plural, =1 {1 door} other {# doors}} still to be programmed","noCredentialsHelp":"They have nothing to identify themselves with yet, so they open no door.","needsKeyringToIssue":"Give them a keyring first. A key with no keyring would open no door, so it cannot be issued.","magicLinkCount":"{count, plural, =1 {They have 1 live access link} other {They have # live access links}}","linksRevoked":"{count, plural, =0 {There were none live} =1 {1 link revoked} other {# links revoked}}","pinFormTitle":"Give them a PIN","pinModeLabel":"How it is set","pinModeAuto":"The app generates it","pinModeOwn":"I type it myself","pinModeAutoHelp":"A different one for each resident, with the length their doors accept. This is the recommended way: nobody should invent a secret.","pinLabel":"PIN","pinPlaceholder":"Digits only","pinLengthHelp":"The lock sets the length: this manufacturer's locks require exactly six digits.","pinShownOnceNotice":"Write it down when you see it. It is stored encrypted, so it cannot be read here again.","pinTitle":"Their PIN","pinDescription":"This is the number that opens their doors. Give it to them through a channel that leaves no written copy.","pinCanBeReadAgain":"If they forget it, it can be looked up again from their profile without changing it.","linkTitle":"Their access link","linkDescription":"It opens on their phone and opens their doors, with nothing to install. Send it only to that person.","linkShownOnce":"This is the only time it can be read. If it is lost you have to issue another, and that does not revoke the previous one: that is what the revoke links button is for.","validityTitle":"How long it lasts","validityHelp":"For this keyring, not for being a resident. The last day counts in full: «until the 31st» means the 31st still opens.","validityEmptyMeansAlways":"With no dates, this keyring lasts as long as they are a resident.","validFrom":"From","validUntil":"Until","revokeCredentialTitle":"Revoke their {type}","revokeCredentialDescription":"It stops opening immediately and there is no way back. It does not remove them from their keyrings: they keep opening with whatever is left, and they can be given another.","revokeLastCredential":"This is the only thing they identify themselves with. Revoking it leaves them opening nothing, even though they keep their keyrings.","enrollTitle":"Read the card","enrollDescription":"This is the step that cannot be done remotely: you need the card in hand to read its number. Until then the card exists but opens nothing.","nfcUidLabel":"Card number (UID)","nfcUidPlaceholder":"The one the reader shows","nfcIsPersonalData":"That number identifies a person: it is personal data even though it is not biometric."},"rulesLabel":"What it opens","rulesHelp":"Each rule says what it opens, when and with which methods. Access is granted if at least one matches.","rulesInvalid":"Every rule needs a target and at least one way to open","ruleNumber":"Rule {number}","targetLabel":"What it targets","siteLabel":"Site","lockLabel":"Door","actionLabel":"Action","allActions":"All actions","methodsLabel":"How it opens","alwaysOpen":"Always","deleteBlocked":"{count, plural, =1 {1 person has it} other {# people have it}}. They must be removed first.","Target":{"EVERYTHING":"The whole organisation","SITE":"A whole site","LOCK":"One door"},"Presence":{"NONE":"From anywhere","GPS":"Only when in the building (GPS)"},"methodNotSupported":"This door does not have it"},"Locks":{"title":"Doors","description":"The community doors and how each device is doing.","searchPlaceholder":"Search by name","emptyTitle":"No doors yet","emptyDescription":"They will show up once an installation is set up and synced. Let us know if any is missing.","readOnlyNotice":"Doors are registered by the manufacturer when the installation is set up: here you can consult them. The schedule and the methods each one opens with are decided on its keyring.","readOnlyExplanation":"This door is configured by the manufacturer: here it is read only. The schedule and the methods it opens with are decided on the keyring.","mainAccess":"Main access","device":"Device","hardwareId":"Serial number","canDo":"Can do","actions":"Actions","power":"Power","mains":"Mains","battery":"Battery","connection":"Connection","online":"Online","offline":"Offline","bluetoothOnly":"Bluetooth only","capabilityInternet":"Internet access","syncedAt":"Up to date"},"Incidents":{"title":"Incidents","description":"What your residents have reported from the app.","emptyTitle":"No incidents","emptyDescription":"When a resident reports something from the app, it will show up here.","readOnlyNotice":"Here you can see what your residents report from the app. To open an incident yourself, go to the incidents section of your portal.","searchPlaceholder":"Search by code or title","codeColumn":"Code","typeColumn":"Type","priorityColumn":"Priority","statusColumn":"Status","unitColumn":"Unit","reportedByColumn":"Reported by","createdAtColumn":"Date","createdAtFrom":"Opened from","createdAtTo":"Opened until","overdue":"Overdue","noUnit":"No unit","unknownResident":"Unidentified resident","createButton":"New incident","createTitle":"Open an incident","createDescription":"Tell us what is going on and we will follow it up.","titleField":"Title","titlePlaceholder":"Sum up in one line what is happening","descriptionField":"Description","descriptionPlaceholder":"Explain in detail what happened, where and since when","typeField":"Type","priorityField":"Priority","serviceField":"Contracted service","serviceNone":"No specific service","submit":"Create incident","cancel":"Cancel","createSuccess":"Incident created successfully.","createError":"The incident could not be created.","detailTitle":"Incident detail","propertiesTitle":"Properties","datesTitle":"Deadlines","descriptionLabel":"Description","resolvedNoticeTitle":"Your incident has been resolved!","markResolvedAction":"Mark as resolved","resolutionLabel":"Resolution","serviceLabel":"Contracted service","reportedByResidentLabel":"Reported by","dueAtLabel":"Due date","resolvedAtLabel":"Resolved on","closedAtLabel":"Closed on","channelLabel":"Intake channel","closeTitle":"Confirm it's resolved?","closeDescription":"Rate how it was resolved before confirming. Once closed, this incident cannot be reopened from here.","ratingLabel":"Rating","ratingRequired":"Choose a rating from 1 to 5 before confirming.","closeCommentLabel":"Comment (optional)","closeCommentPlaceholder":"Tell us how it went","closeSuccess":"Incident closed. Thanks for your rating.","closeError":"The incident could not be closed.","alreadyRated":"You rated this resolution {rating} out of 5 stars.","alreadyRatedByResident":"{resident} rated this resolution {rating} out of 5 stars.","commentTitle":"Add a comment","commentPlaceholder":"Write your comment","commentSubmit":"Send comment","commentSuccess":"Comment sent.","commentError":"The comment could not be sent.","commentSentNotice":"Your comment has been sent to the team handling the incident.","threadTitle":"Comments","threadEmpty":"There are no comments on this incident yet.","threadYou":"You","threadSupport":"Support","notFoundTitle":"Incident not found","notFoundDescription":"This incident does not exist or is not available in your portal.","allTitle":"My incidents","allDescription":"Incidents opened from your portal and those that reached us through other channels.","allEmptyTitle":"You have no incidents","allEmptyDescription":"When you open an incident, it will show up here with its status.","Type":{"AVERIA":"Breakdown","MANTENIMIENTO":"Maintenance","LIMPIEZA":"Cleaning","SUMINISTRO":"Supply","ACCESO":"Access","CONSULTA":"Enquiry","OTRO":"Other"},"Wizard":{"stepWhere":"Where","stepWhat":"What happened","stepTell":"Tell us","stepUrgency":"Urgency","stepReview":"Review","whereQuestion":"Which service did it happen in?","whereLabel":"Service","whereHelp":"Pick the building or service it affects.","whatQuestion":"What kind of problem is it?","whatLabel":"Type","whatHelp":"Whatever describes it best. If none fits, choose «Other».","typeHintAVERIA":"Something is broken or does not work.","typeHintMANTENIMIENTO":"Something that needs checking or upkeep.","typeHintLIMPIEZA":"Dirt, rubbish, smells.","typeHintSUMINISTRO":"Water, power, gas, heating.","typeHintACCESO":"Doors, keys, entry phone.","typeHintCONSULTA":"A question, with nothing to fix.","typeHintOTRO":"Anything that does not fit above.","tellQuestion":"Tell us what is going on","tellMore":"Write at least {min} characters so we can understand it.","tellEnough":"That works. The more specific, the sooner we fix it.","urgencyQuestion":"How urgent is it?","urgencyLabel":"Urgency","urgencyHelp":"It helps us order the work. Be honest: if everything is urgent, nothing is.","urgencyHintLOW":"It can wait a few days.","urgencyHintNORMAL":"Normal: this week.","urgencyHintHIGH":"Better looked at today or tomorrow.","urgencyHintCRITICAL":"There is a risk, or someone has been left without service.","reviewQuestion":"Review before sending","reviewNotice":"Opening it notifies the team, and you will be able to follow the conversation from here. If something is wrong, go back and change it."},"counters":{"open":"Open","overdue":"Past due","overdueHint":"The date we gave you has passed","resolved":"Resolved","closed":"Closed"}},"AccessLog":{"title":"Access log","description":"How many openings each door has had, and who opened each one.","emptyTitle":"No accesses recorded yet","emptyDescription":"Once someone opens a door, the summary will show up here.","aggregatedNotice":"The summary identifies no one; the history below does. Every query is recorded, like any query that shows a resident's data.","granted":"Granted","denied":"Denied","deniedBySchedule":"By schedule","lastAccessAt":"Last access","approximateTime":"Approximate time","historyTitle":"Opening history","historyDescription":"Who has opened each door and when. It can be filtered by door, dates and result, and downloaded to Excel.","empty":"No openings","emptyDescriptionFiltered":"There are none with these filters. Try widening the dates.","unidentified":"Unidentified","notAResident":"Not a resident","buttonHasNoIdentity":"Exits through the interior button are recorded without identifying anyone.","physicalKeyLeavesNoTrace":"The physical cylinder only leaves a trace on models with mechanical detection.","lockLabel":"Door","allLocks":"All doors","resultLabel":"Result","anyResult":"Any result","searchPlaceholder":"Search by who opened","from":"From","to":"To","loadError":"The opening history could not be loaded.","csvFileName":"access-log","csvDate":"Date","csvLock":"Door","csvWho":"Who","csvMethod":"How","csvResult":"Result"},"Settings":{"title":"Settings","description":"What your residents can do from the app.","saved":"Settings saved.","save":"Save changes","incidentsEnabled":"Let residents open incidents","incidentsEnabledHelp":"Turn it off and the section disappears from the app: only you can open incidents. Existing ones are kept.","noticeboardEnabled":"Show the noticeboard","noticeboardEnabledHelp":"The noticeboard is read-only for residents: you post, they read.","allowGoogleSignIn":"Allow signing in with Google","allowGoogleSignInHelp":"They sign in with their Google account, with no password to manage or reset.","allowPasswordSignIn":"Allow signing in with a password","allowPasswordSignInHelp":"Meant for residents without a Google account. At least one of the two methods must stay enabled.","signInRequired":"At least one sign-in method must stay enabled.","defaultResidentRole":"Default role for a new resident","defaultResidentRolePlaceholder":"Choose a role","defaultResidentRoleHelp":"This is the role suggested when inviting. You can change it per resident afterwards.","maxOpenIncidentsPerResident":"Maximum open incidents per resident","maxOpenIncidentsPerResidentHelp":"Stops one resident from flooding the list. Once at the limit they cannot open more until one is closed.","maxPhotosPerIncident":"Maximum photos per incident","maxPhotosPerIncidentHelp":"Applies to attachments from the app, both when opening the incident and when commenting on it.","readOnlyTitle":"Set by your contract","readOnlyDescription":"These values depend on the service you have contracted and cannot be changed from here.","isEnabled":"Community app active","keyringEnabled":"Keyring module","maxResidents":"Maximum residents","residentsManagedByClient":"You manage the residents","timeZone":"Time zone","activeResidents":"Active residents","yes":"Yes","no":"No"},"UnitType":{"PORTAL":"Entrance","DWELLING":"Home","LOCAL":"Premises","GARAGE":"Garage","STORAGE_ROOM":"Storage room","COMMON":"Common area"},"ResidentRole":{"OWNER":"Owner","TENANT":"Tenant","PRESIDENT":"Chairperson","ADMINISTRATOR":"Administrator"},"MembershipStatus":{"ACTIVE":"Active","REVOKED":"Revoked"},"AccountStatus":{"ACTIVE":"Active","BLOCKED":"Blocked"},"InvitationStatus":{"PENDING":"Pending","ACCEPTED":"Accepted","REVOKED":"Revoked","EXPIRED":"Expired"},"LockStatus":{"ACTIVE":"Active","OFFLINE":"Offline","MAINTENANCE":"Under maintenance","RETIRED":"Retired"},"LockConnectivity":{"BLE_ONLY":"Bluetooth only","GATEWAY":"Gateway","WIFI":"Wi-Fi"},"LockProvider":{"AKILES":"Akiles","GENERIC_MANUAL":"Manual"},"ScheduleMode":{"ALWAYS_OPEN":"Always open","SCHEDULED":"Scheduled"},"ExceptionType":{"CLOSED":"Closed all day","MODIFIED":"Different hours","OPEN_ALL_DAY":"Open all day"},"CredentialType":{"NFC_CARD":"NFC card","NFC_PHONE":"NFC phone","PIN":"PIN","APP":"App"},"CredentialStatus":{"PENDING_SYNC":"Pending","ACTIVE":"Active","PARTIALLY_SYNCED":"Partially applied","PENDING_REVOKE":"Revocation pending","REVOKED":"Revoked","EXPIRED":"Expired"},"SyncStatus":{"PENDING":"Pending","SYNCED":"Applied","FAILED":"Failed","PENDING_REVOKE":"Revocation pending","REVOKED":"Revoked"},"AccessMethod":{"NFC":"NFC","PIN":"PIN","APP":"App","BUTTON":"Button","PHYSICAL_KEY":"Physical key","REMOTE":"Remote opening","ONLINE":"Online","BLUETOOTH":"Bluetooth","MOBILE_NFC":"Phone NFC","CARD":"Card"},"AccessResult":{"GRANTED":"Granted","GRANTED_BYPASS":"Granted bypassing schedule","DENIED_UNKNOWN":"Denied: not recognised","DENIED_EXPIRED":"Denied: credential expired","DENIED_LOCK_SCHEDULE":"Denied: outside the door's schedule","DENIED_CREDENTIAL_SCHEDULE":"Denied: outside the credential's schedule","DENIED_LOCK_DISABLED":"Denied: door disabled","ERROR":"Error"},"MatrixState":{"GRANTED":"Has key","PENDING":"Pending","EXPIRED":"Expired","OUT_OF_SCHEDULE":"Outside schedule","NONE":"No key"},"DayOfWeek":{"MON":"Monday","TUE":"Tuesday","WED":"Wednesday","THU":"Thursday","FRI":"Friday","SAT":"Saturday","SUN":"Sunday"},"IncidentPriority":{"LOW":"Low","NORMAL":"Normal","HIGH":"High","CRITICAL":"Critical"},"IncidentStatus":{"NEW":"New","IN_PROGRESS":"In progress","WAITING_THIRD_PARTY":"Waiting on a third party","RESOLVED":"Resolved","CLOSED":"Closed","REJECTED":"Rejected"},"Home":{"title":"The community","description":"Contract {code}. 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You can accept them all, reject the optional ones or set them one by one. Closing this notice does not count as accepting: nothing is enabled and you will be asked again.","policyLink":"Cookie policy","configure":"Customize preferences","necessary":"Essential","necessaryDesc":"Required for the site to work and to protect it from automated submissions. They include the session and form verification. They cannot be disabled.","functional":"Functional","functionalDesc":"Remember the language and theme you choose. They are exempt from consent because they are the interface personalisation you ask for yourself, so they are always on.","analytics":"Analytics","analyticsDesc":"Help us understand how the site is used, in aggregate, so we can improve it. They are optional and stay denied until you accept them.","marketing":"Advertising","marketingDesc":"Let Google know whether you arrived from one of our ads, so we can measure which campaigns work, and show you related ads later. They are optional and stay denied until you accept them.","acceptNecessary":"Reject optional ones","saveSelection":"Save selection","acceptAll":"Accept all","saved":"Preferences saved","alwaysOn":"Always on","optional":"Optional"},"Legal":{"Common":{"updatedAt":"Last updated:","toc":"On this page","optional":"Optional","required":"Required","examples":"Examples:","purpose":"Purpose","legalBasis":"Legal basis","retention":"Retention period"},"Terms":{"title":"Terms of use","subtitle":"These terms govern the use of this website and of the private areas reached from it. Contracted services are governed by their own contract.","updatedDate":"24 September 2026","tocAriaLabel":"Terms of use index","toc":[{"href":"#aceptacion","label":"1. Purpose and acceptance"},{"href":"#servicios","label":"2. What you will find on this site"},{"href":"#cuenta","label":"3. Access to the client area"},{"href":"#uso-aceptable","label":"4. Acceptable use"},{"href":"#propiedad","label":"5. 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By browsing the site or using any of its features you accept these terms; if you do not agree, please do not use them."},"servicios":{"title":"2. What you will find on this site","intro":"This site is informational and, for existing clients, a management tool. From here you can:","list":[{"strong":"Learn about the services: ","rest":"concierge, security, cleaning, gardening, pools and maintenance, and the areas we cover."},{"strong":"Request a quote: ","rest":"the contact form starts a commercial conversation. Sending it does not contract anything or bind either party."},{"strong":"Enter the client area: ","rest":"for communities, property managers and companies with a contracted service. 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The client area itself lets you see open sessions and close them."},"uso_aceptable":{"title":"4. Acceptable use","intro":"When using this site and the client area, you agree not to do any of the following:","list":["Access or try to access information about communities, units or people that is not yours to see.","Use the data shown in the client area —residents, homes, incidents, access logs— for anything other than managing the contracted service.","Extract the site's content in bulk or by automated means without our authorisation.","Interfere with the operation of the site, the app or the systems behind them.","Introduce harmful software or code.","Impersonate another person, community or company, or misrepresent your relationship with them."],"warning":"If this happens we may suspend access immediately to protect everyone else, and report the conduct where it warrants it. The service's contractual relationship is a separate matter and follows its own contract."},"propiedad":{"title":"5. Intellectual property","sub1":"What is ours","p1":"The texts, images, brand, site design and the software behind the client area and the resident app belong to the company or to those who licensed them to us, and are protected by intellectual and industrial property law.","sub2":"What you contribute","p2":"What you upload remains yours: the photos of an incident, the documents you attach or the CV in an application. By sending it you authorise us to use it only for what it was sent for —resolving that incident, handling that request or assessing that application— and for the period explained in the privacy policy.","sub3":"What you may do with our content","p3":"You may read and print the site's content for personal use or to manage your community. Reproducing, distributing or modifying it for commercial purposes requires our written authorisation."},"pagos":{"title":"6. Contracting and invoicing","list":["The price of each service is agreed by contract before we start delivering it, following the fixed quote we prepared for your community, building or business.","What is contracted, its scope and its term are set out in that contract. This website is not where services are contracted and does not replace what was signed.","Invoices for contracted services are available in the client area.","Payment is made as agreed in the contract (transfer, direct debit or another agreed method), not through a payment gateway on this website.","Any claim about an invoice can be raised through the usual contact channels or from the client area."]},"privacidad":{"title":"7. Privacy","text":"Your privacy is important to us. Please review our","linkLabel":"Privacy Policy","textAfter":"to understand how we collect, use and protect your personal information."},"garantias":{"title":"8. Warranties and liability","intro":"What follows refers to this website, not to the services we deliver. Contracted services answer for what their contract and the law require, and nothing in this section limits that:","list":["The site's informational content is guidance: it may contain errors or become outdated, and replaces neither a technical report nor professional advice.","We aim to keep the site and the client area available at all times, but we cannot guarantee there will be no interruptions for maintenance or reasons beyond our control.","We are not responsible for the content of third-party sites we link to.","None of the above affects the rights that consumer law grants to anyone holding that status."]},"terminacion":{"title":"9. Suspension and end of access","p1":"We may suspend access to the client area if we detect any of the misuse described above or a risk to data security. Unless urgency prevents it, we give notice first.","p2":"Access ends when the contractual relationship with the community, building or company ends. From then on, data is kept or deleted as explained in the privacy policy, not as stated in this document.","p3":"Clauses that by their nature must survive the end of access —liability, intellectual property and governing law— continue to apply."},"ley":{"title":"10. Governing law","p1":"These terms are governed by Spanish law.","p2":"For any dispute, the parties submit to the courts that have jurisdiction under the law. Where the user is a consumer, the court of their domicile has jurisdiction, as consumer law provides."},"contacto":{"title":"11. Contact","intro":"These are the identifying details of the site owner, published in compliance with art. 10 of Spanish Act 34/2002 on information society services:","cifLabel":"VAT:","emailLabel":"Legal email:","addressLabel":"Address:","registryLabel":"Registry details:"}}},"Privacy":{"title":"Privacy Policy","subtitle":"How we handle the personal data of anyone who visits this site, writes through the contact form, applies for a job, uses the whistleblowing channel or signs in to the private area.","updatedDate":"25 September 2026","tocAriaLabel":"Privacy Policy index","toc":[{"href":"#responsable","label":"1. Who processes your data"},{"href":"#recopilacion","label":"2. Data we collect"},{"href":"#uso","label":"3. What we use it for, and on what legal basis"},{"href":"#compartir","label":"4. Who we share it with"},{"href":"#transferencias","label":"5. International transfers"},{"href":"#retencion","label":"6. How long we keep it"},{"href":"#derechos","label":"7. Your rights"},{"href":"#menores","label":"8. Minors"},{"href":"#cookies","label":"9. Cookies"},{"href":"#seguridad","label":"10. Security"},{"href":"#contacto","label":"11. Contact"}],"sections":{"responsable":{"title":"1. Who processes your data","intro":"The data controller — who decides why and how your data is used — is:","nameLabel":"Controller:","taxIdLabel":"Tax ID:","registryLabel":"Registry details:","addressLabel":"Registered address:","emailLabel":"Data protection email:","dpoLabel":"Data protection:","dpo":"Questions about this policy and requests to exercise your rights are handled at the email address above. If a Data Protection Officer is appointed at any point, their contact details will be published here and notified to the Spanish Data Protection Agency."},"recopilacion":{"title":"2. Data we collect","intro":"We collect what you give us in each form and what your use of the site generates. Nothing else: we do not buy lists and we do not obtain your data from third-party sources.","sub1":"Data you give us","list1":[{"strong":"Quote request or enquiry: ","rest":"name, name of the community or company, email and/or phone, and the message you write. If you answer them — they are optional — also the qualifying questions: profile (community, property manager or company), service you are interested in, area, expected timeframe and number of properties you manage."},{"strong":"Marketing communications: ","rest":"if you tick that box, your consent to receive commercial information about our services. It is a separate box of its own."},{"strong":"Source of the enquiry: ","rest":"if you accepted analytics cookies in the cookie notice, the campaign parameters of the address you arrived from (utm_source, utm_medium, utm_campaign, utm_term, utm_content, gclid, fbclid), the landing page and the site that linked to us. If you did not accept them, they are neither collected nor sent."},{"strong":"Job applications: ","rest":"first and last name, email, phone, town, cover letter, LinkedIn profile if you provide one, and your CV as a PDF. We do not ask for a photograph, date of birth, nationality or ID number."},{"strong":"Whistleblowing channel: ","rest":"the facts you report and, if you choose to identify yourself, your name and email. You may file the report anonymously."},{"strong":"Clients with a private area: ","rest":"your account details (name, email, community or building managed) and the quotes, invoices and incidents linked to your contract."},{"strong":"Resident app: ","rest":"your account, the unit you occupy in the community and the incidents you report through it."}],"sub2":"Data collected automatically","list2":[{"strong":"Usage data: ","rest":"pages visited, time spent and actions taken, only if you accept analytics cookies."},{"strong":"Device data: ","rest":"device type, operating system and browser."},{"strong":"Approximate location: ","rest":"country and region inferred from your IP address, so we know which areas potential clients visit us from. It is not your exact location and it does not come from GPS."},{"strong":"Form protection: ","rest":"when you submit any public form, Cloudflare Turnstile receives your IP address and technical browser data in order to tell people apart from automated submissions. It is essential for the form to work."},{"strong":"Maps: ","rest":"pages that show a map request the imagery from an external provider (Esri), which receives your IP address when serving it. It happens as soon as the map is drawn, it is part of displaying the page and it sets no cookies."}]},"uso":{"title":"3. What we use it for, and on what legal basis","intro":"Each purpose has its own legal basis and its own retention period. This is the full list:","headers":{"purpose":"Purpose","basis":"Legal basis","retention":"Retention"},"rows":[{"purpose":"Answering your quote request or enquiry and preparing a proposal.","basis":"Your consent, art. 6(1)(a) GDPR.","retention":"1 year from the last contact, unless the enquiry leads to a contract."},{"purpose":"Sending you marketing communications about our services.","basis":"Your express consent, in a separate box: art. 6(1)(a) GDPR and art. 21 LSSI.","retention":"Until you unsubscribe, from the link in every email."},{"purpose":"Recording where the enquiry came from (campaign, referrer) to see which channels work.","basis":"Your consent, given by accepting analytics cookies: art. 6(1)(a) GDPR and art. 22.2 LSSI.","retention":"The same as the enquiry it belongs to."},{"purpose":"Assessing your application in a recruitment process.","basis":"Pre-contractual steps at your request, art. 6(1)(b) GDPR.","retention":"The CV, 6 months; the rest of the application, 1 year."},{"purpose":"Keeping your application for future openings (talent pool).","basis":"Your express consent, art. 6(1)(a) GDPR.","retention":"12 months from the moment you give it."},{"purpose":"Handling a report filed through the whistleblowing channel.","basis":"Legal obligation, art. 6(1)(c) GDPR and Spanish Act 2/2023.","retention":"3 months from receipt if no investigation is opened; if one is, for as long as it lasts and as long as needed to document it."},{"purpose":"Providing and managing the contracted service and giving you access to the private area.","basis":"Performance of the contract, art. 6(1)(b) GDPR.","retention":"For the duration of the contract and, afterwards, the applicable limitation periods."},{"purpose":"Meeting accounting, tax and invoicing obligations.","basis":"Legal obligation, art. 6(1)(c) GDPR.","retention":"6 years under the Spanish Commercial Code and 4 under the General Tax Act, from the close of the financial year."},{"purpose":"Logging access and operations so a security incident can be investigated.","basis":"Our legitimate interest in protecting the platform and the data in our custody, art. 6(1)(f) GDPR.","retention":"Audit log 1 year; private-area access log 6 months; inactive sessions 30 days."},{"purpose":"Measuring site usage in aggregate in order to improve it.","basis":"Your consent in the banner, art. 6(1)(a) GDPR and art. 22.2 LSSI.","retention":"As stated in the cookie policy."},{"purpose":"Preventing automated form submissions.","basis":"Our legitimate interest in protecting ourselves from spam and abuse, art. 6(1)(f) GDPR.","retention":"Whatever the verification provider applies."}],"obligationLabel":"Do you have to give us this data?","obligation":"The fields marked with an asterisk are the ones we need for what you are asking: without them we cannot answer your enquiry or process your application. The rest are optional and leaving them blank has no consequence.","automatedLabel":"Automated decisions:","automated":"We do not take automated decisions and we do not build profiles that produce legal effects concerning you or similarly significantly affect you. Decisions about your enquiry, your application or your incident are taken by a person.","highlightLabel":"Withdrawing consent:","highlight":"Where the basis is your consent you can withdraw it at any time by writing to our data protection address or, for cookies, from the preferences panel. Withdrawing is as easy as giving it and does not affect the lawfulness of processing carried out beforehand."},"compartir":{"title":"4. Who we share it with","intro":"We do not sell or rent your personal data. The following have access to it, solely in order to provide us with their service and under a processor agreement signed in accordance with art. 28 GDPR:","list":[{"strong":"Hosting and infrastructure: ","rest":"whoever hosts the site, the private area and the database."},{"strong":"Email delivery: ","rest":"the service that sends out notices, confirmations and marketing messages."},{"strong":"File storage: ","rest":"where attached documents, incident photos and CVs are kept."},{"strong":"Analytics: ","rest":"Google, only if you accept analytics cookies."},{"strong":"Form protection: ","rest":"Cloudflare, which verifies that whoever submits a form is a person."},{"strong":"Field staff assigned to your service: ","rest":"if you are a client, the Imora staff — concierge, maintenance, cleaning or other — who need your contact details or your community's in order to deliver the contracted service."},{"strong":"Public authorities: ","rest":"the tax agency, social security, law enforcement and the courts, where a legal rule requires us to provide the data."}],"outro":"The map provider (Esri) is not a processor: it is a third party that receives your IP address when serving the map imagery, like any server the browser requests a file from. Beyond the above there is no disclosure of data. Should there be one in future, it will be announced on this page before it happens."},"transferencias":{"title":"5. International transfers","intro":"Some of the providers above are located in the United States, so part of the processing involves an international transfer. These are the transfers there are, and the safeguard for each:","list":[{"strong":"Google (analytics): ","rest":"only if you accept analytics cookies. Google LLC is certified under the EU-US Data Privacy Framework, which the European Commission found to provide an adequate level of protection by decision of 10 July 2023, and standard contractual clauses are in place as an additional safeguard."},{"strong":"Cloudflare (form protection): ","rest":"receives your IP address and technical browser data when you submit a form. Cloudflare, Inc. is certified under the same Data Privacy Framework and has standard contractual clauses in place."},{"strong":"Esri (maps): ","rest":"receives your IP address when serving the map imagery on pages that show a map. The transfer relies on standard contractual clauses approved by the European Commission."}],"outro":"Beyond these cases we do not transfer personal data outside the European Economic Area. You can ask us for a copy of the safeguards in place by writing to our data protection address."},"retencion":{"title":"6. How long we keep it","p1":"The retention period for each purpose is in the table in section 3. As a general rule we keep data for as long as the purpose it was collected for lasts and, after that, blocked for the limitation periods of any liabilities that may arise — four years for tax matters, six for commercial matters and whatever applies in employment matters — available only on request from judges, courts or public authorities.","p2":"Once those periods have passed we delete the data or anonymise it so that you can no longer be identified from it."},"derechos":{"title":"7. Your rights","intro":"You may exercise the following rights over your personal data, free of charge:","list":[{"strong":"Access: ","rest":"find out what data of yours we process and get a copy."},{"strong":"Rectification: ","rest":"correct inaccurate data or complete what is missing."},{"strong":"Erasure: ","rest":"ask us to delete it once it is no longer needed (the “right to be forgotten”)."},{"strong":"Restriction of processing: ","rest":"ask us to keep the data but stop using it while a challenge or an objection is resolved."},{"strong":"Portability: ","rest":"receive the data you gave us in a structured, commonly used format, or have us send it to another controller."},{"strong":"Objection: ","rest":"object to processing based on our legitimate interest, and in any case to marketing communications."},{"strong":"Withdrawal of consent: ","rest":"withdraw at any time any consent you have given, without that affecting the lawfulness of earlier processing."}],"outro":"To exercise any of them write to us at","outroEnd":"stating which right you are exercising. We may ask you to prove your identity if we have reasonable doubts about who is making the request.","deadlineLabel":"Response time:","deadline":"one month from receipt of your request. If it is particularly complex, or several requests pile up, that period may be extended by two further months, and we will tell you within the first month and explain why.","complaintLabel":"Lodging a complaint with the supervisory authority:","complaint":"if you believe we have not handled your request properly, or that we are processing your data improperly, you may lodge a complaint with the Spanish Data Protection Agency (C/ Jorge Juan 6, 28001 Madrid). You do not have to complain to us first, although we would like the chance to sort it out.","complaintLinkLabel":"www.aepd.es","complaintLinkUrl":"https://www.aepd.es"},"menores":{"title":"8. Minors","p1":"This site is not aimed at minors. In Spain, from the age of fourteen a person may consent to the processing of their data on their own (art. 7 of the Spanish Data Protection Act); below that age the consent of whoever holds parental authority or guardianship is required.","p2":"Even so, the contact form asks you to declare that you are of legal age: what is requested there is a service contracted for a community, a building or a company, and there is no sense in processing it with a minor. If we find that we have received a minor's data without the necessary consent, we delete it as soon as we know."},"cookies":{"title":"9. Cookies","text":"We use cookies and similar technologies. See our","linkLabel":"Cookie Policy","textAfter":"for details of which ones we use, how long they last and how to accept them, reject them or change your mind later."},"seguridad":{"title":"10. Security","intro":"We apply technical and organisational measures appropriate to the risk, in line with art. 32 GDPR:","list":["SSL/TLS encryption on all communications with the site and the private area.","Passwords are not stored: what is kept is a cryptographic hash that cannot be reversed.","Two-step verification available on internal access.","Role-based access: each person sees what they need for their job and nothing more.","A log of who consults or changes what, so an incident can be reconstructed.","Antivirus scanning of every uploaded file before it is stored.","Regular backups and restore testing."],"breachLabel":"If something goes wrong:","breach":"we keep an internal register of security breaches. If one of them poses a risk to your rights, we notify the Spanish Data Protection Agency within the 72 hours required by art. 33 GDPR and, where the risk is high, we tell you as well.","outro":"To report a security incident, write to"},"contacto":{"title":"11. Contact","intro":"For any question about this policy, or to exercise your rights, write to us:","dpo":"Data protection","emailLabel":"Email:","addressLabel":"Address:"}}},"Cookies":{"title":"Cookies Policy","subtitle":"We use cookies and similar technologies to improve your experience. Here we explain what they are, how we use them and how you can manage them.","updatedDate":"3 October 2026","tocAriaLabel":"Cookies Policy index","toc":[{"href":"#que-son","label":"1. What are cookies?"},{"href":"#tipos","label":"2. Types of cookies"},{"href":"#tabla","label":"3. Cookies used"},{"href":"#terceros","label":"4. Third-party cookies"},{"href":"#gestion","label":"5. How to manage them"},{"href":"#contacto","label":"6. Contact"}],"sections":{"que_son":{"title":"1. What are cookies?","p1":"Cookies are small text files that websites place on your device when you visit them. They are used to make websites work more efficiently.","p2":"Cookies allow the website to remember your actions and preferences so you don't have to re-enter them every time you return.","highlight":"Art. 22.2 of the Spanish LSSI-CE — the national transposition of the ePrivacy Directive — and the GDPR require your consent before any cookie that is not strictly necessary is placed on your device. Until you give it, none is placed.","p3":"Rejecting is as easy as accepting: the banner has an “Essential only” button at the same level as the accept button. Closing the banner without choosing does not count as accepting — nothing is enabled and you will be asked again — and your decision is stored for 24 months, after which you are asked once more."},"tipos":{"title":"2. Types of cookies we use","intro":"We classify our cookies into the following categories:","items":[{"type":"Essential cookies","color":"blue","canDisable":false,"purpose":"Needed for the site to work and to protect it from automated submissions. They do not require consent.","examples":"User session, form verification."},{"type":"Personalisation cookies","color":"purple","canDisable":false,"purpose":"Remember the language and theme you choose. They are exempt from consent because they are the interface personalisation you asked for yourself, which is why they show as always on in the panel.","examples":"Preferred language, light or dark theme."},{"type":"Analytics cookies","color":"green","canDisable":true,"purpose":"Help us understand how the site is used so we can improve it. They depend on your consent, and they stay denied until you give it.","examples":"Google Analytics."},{"type":"Advertising cookies","color":"amber","canDisable":true,"purpose":"Let Google know whether you arrived from one of our ads, so we can measure which campaigns work, and show you related ads later. They depend on your consent and stay denied until you give it.","examples":"Google Ads."}]},"tabla":{"title":"3. List of cookies used","intro":"Your choice in the preferences panel is not stored in a cookie but in the browser's local storage (localStorage), which serves the same purpose but is not sent with every request to the server. This is everything that is stored on your device:","headers":{"name":"Name","type":"Type","duration":"Duration","purpose":"Purpose"},"rows":[{"name":"na:cookie-consent","type":"Essential (localStorage)","duration":"24 months","purpose":"Stores which cookies you have accepted and when, so you are not asked on every visit."},{"name":"NEXT_LOCALE","type":"Personalisation","duration":"1 year","purpose":"Stores the language you have chosen."},{"name":"next-auth.session-token","type":"Essential","duration":"Session","purpose":"Keeps you signed in to the private area. Only created if you sign in."},{"name":"Cloudflare Turnstile","type":"Essential (security)","duration":"For the duration of the check","purpose":"Verifies that whoever submits the form is a person. Cloudflare may store technical information on your device while the check lasts."},{"name":"_ga","type":"Analytics","duration":"2 years","purpose":"Identifier Google Analytics uses to tell visitors apart. Only placed if you accept analytics."},{"name":"_ga_","type":"Analytics","duration":"2 years","purpose":"Keeps the Google Analytics session state. The suffix is the identifier of our measurement property."},{"name":"_gcl_au","type":"Advertising","duration":"90 days","purpose":"Used by Google to tell whether you arrived from one of our ads and credit the visit to it. Only placed if you accept advertising."}]},"terceros":{"title":"4. Third-party cookies and services","intro":"These are the third parties involved, what they receive and where to read their policy. Each of them is responsible for its own processing:","list":[{"strong":"Google (Google Analytics via Google Tag Manager): ","rest":"only if you accept analytics or advertising cookies. The container always loads, but it starts with every consent signal denied, so until you accept it writes no cookies and sends no identifiers. The advertising signals are only granted if you accept advertising cookies; in that case Google may use the data from your visit to measure our campaigns and to show you personalised ads."},{"strong":"Cloudflare (Turnstile): ","rest":"present on every public form. It receives your IP address and technical browser data, and may store information on your device while the check lasts. It is essential for the form to work, so it falls under the strictly necessary exemption."},{"strong":"Esri (maps): ","rest":"pages with a map request the imagery from its servers, which receive your IP address when serving it. It sets no cookies: it is an image request like any other, but you should know about it because a third party is involved."}],"outro":"There is no other third party. In particular, there are no social network pixels."},"gestion":{"title":"5. How to manage cookies","sub1":"Preferences panel","manageIntro":"You can change your decision — or withdraw it entirely — at any time from the panel, without giving any reason and with the same effort it took to give it:","manageBtnLabel":"Manage cookie preferences","sub2":"Browser settings","browserIntro":"You can also control cookies from your browser settings:","browsers":[{"label":"Google Chrome","url":"https://support.google.com/chrome/answer/95647"},{"label":"Mozilla Firefox","url":"https://support.mozilla.org/kb/cookies-information-websites-store-on-your-computer"},{"label":"Safari","url":"https://support.apple.com/guide/safari/manage-cookies-sfri11471"},{"label":"Microsoft Edge","url":"https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406"}],"withdrawNote":"Withdrawing consent does not affect the lawfulness of what was measured while it was given. If you withdraw it, analytics or advertising cookies stop being placed; any already on your device can be deleted from your browser settings, as explained below."},"contacto":{"title":"6. Contact","intro":"If you have questions about our cookie policy, you can contact us:","emailLabel":"Email:"}}},"Complaints":{"title":"Complaints channel","subtitle":"A direct, confidential channel for reporting breaches, irregularities or conduct contrary to regulations related to our activity.","updatedDate":"24 September 2026","tocAriaLabel":"Complaints channel index","toc":[{"href":"#que-es","label":"1. What this channel is"},{"href":"#quien-puede-usarlo","label":"2. Who can use it"},{"href":"#que-comunicar","label":"3. What can be reported"},{"href":"#como-comunicar","label":"4. How to report it"},{"href":"#garantias","label":"5. Safeguards"},{"href":"#canal-externo","label":"6. External channel"},{"href":"#datos","label":"7. Data protection"},{"href":"#contacto","label":"8. Contact"}],"sections":{"queEs":{"title":"What this channel is","intro":"The whistleblowing channel is Imora's internal reporting system: the route for reporting any breach of the rules, irregularity or conduct contrary to professional ethics detected in the course of our activity, in accordance with Spanish Act 2/2023 on the protection of persons who report regulatory breaches.","p2":"The system has been approved by the company's governing body, which has appointed a person responsible for running it with autonomy and independence, and it has a written internal procedure setting out how each report is handled."},"quienPuedeUsarlo":{"title":"Who can use it","intro":"This channel can be used by anyone with a direct relationship with Imora, including:","list":[{"strong":"Employees and staff: ","rest":"concierges, controllers, technicians and administrative staff."},{"strong":"Clients: ","rest":"homeowner communities, buildings and shopping centres that receive our services."},{"strong":"Suppliers and subcontractors: ","rest":"companies and self-employed professionals who work with Imora."},{"strong":"Candidates and former employees: ","rest":"people who have had or will have an employment relationship with Imora."}]},"queComunicar":{"title":"What can be reported","intro":"This channel can be used to report matters such as:","list":[{"strong":"Legal breaches: ","rest":"infringements of employment, safety or environmental law."},{"strong":"Harassment or discrimination: ","rest":"workplace, sexual or discriminatory conduct towards anyone."},{"strong":"Service irregularities: ","rest":"serious breaches of what was agreed with a community or building."},{"strong":"Misuse of data: ","rest":"personal data processing contrary to data protection regulations."},{"strong":"Corruption or fraud: ","rest":"bribery, undeclared conflicts of interest or misuse of company resources."}]},"comoComunicar":{"title":"How to report it","intro":"You can file your report in writing, through the guided wizard, describing the facts in as much detail as possible: what happened, when, who is involved and whether you have any evidence. You can do so with your name and email, so we can confirm receipt, or tick that you would rather not identify yourself.","formButton":"File a complaint","highlightLabel":"Confidentiality:","highlight":"The identity of the person filing the report and that of any third party mentioned are treated confidentially throughout the process, with access restricted to the staff in charge of handling it. It is not disclosed to the person the report concerns or to anyone outside the procedure.","verbalLabel":"Verbally too:","verbal":"you can report verbally by writing to the system manager's address to ask us to call you, or by requesting a face-to-face meeting: if you ask for one, it is held within seven days. What is discussed is recorded in writing, or by recording if you authorise it, and in both cases you are offered the chance to check, correct and sign it."},"garantias":{"title":"Guarantees","intro":"Managing this channel is governed by the following guarantees:","list":[{"strong":"Confidentiality: ","rest":"the whistleblower's identity is not disclosed to third parties without their express consent, unless disclosure is a legal obligation in the course of a judicial or administrative investigation, in which case they are told beforehand."},{"strong":"No retaliation: ","rest":"no form of retaliation — dismissal, change of duties, exclusion from processes, reputational harm — is tolerated against anyone who reports in good faith, or against those around them. Whoever does so answers for it."},{"strong":"Acknowledgement of receipt: ","rest":"receipt is confirmed within a maximum of 7 calendar days, unless doing so could jeopardise confidentiality."},{"strong":"Response time: ","rest":"the investigation and the reply are completed within a maximum of 3 months from acknowledgement of receipt, extendable by a further 3 months in particularly complex cases, with notice of the extension and its reasons."},{"strong":"Right to be heard: ","rest":"the person the facts concern is informed and can give their account, with the presumption of innocence and without being told who reported."},{"strong":"Register: ","rest":"every report is entered in a confidential register, made available to the competent authority only on a reasoned request."}]},"canalExterno":{"title":"External channel","intro":"You are not required to use this channel before any other, nor to exhaust it. You may go directly to:","list":[{"strong":"The Independent Whistleblower Protection Authority (A.A.I.): ","rest":"the external channel provided for by Act 2/2023, which can be used with or without a prior internal report, and anonymously."},{"strong":"The relevant regional authority: ","rest":"the autonomous communities that have set up their own whistleblower protection authority are competent within their territory."},{"strong":"European Union institutions and bodies: ","rest":"where the breach affects Union law."}],"outro":"Using the external channel does not cost you any of the protections under Act 2/2023. If the facts could constitute a criminal offence, the report is forwarded to the public prosecutor."},"datos":{"title":"Data protection","intro":"Processing of this channel's data is governed by Act 2/2023 and by the GDPR, with these particularities:","list":[{"strong":"Legal basis: ","rest":"compliance with a legal obligation (art. 6(1)(c) GDPR), not your consent. That is why it is not requested."},{"strong":"Data minimisation: ","rest":"only data strictly necessary for the investigation is processed. Anything else is deleted immediately, and data supplied by mistake is not kept."},{"strong":"Retention period: ","rest":"data is kept only for as long as strictly necessary. If no investigation has been opened three months after receipt, the report is deleted and only an anonymised entry remains in the register."},{"strong":"Limited access: ","rest":"only the person responsible for the system and, where applicable, whoever conducts the investigation have access; and the head of human resources or legal counsel where measures need to be taken."},{"strong":"Your rights: ","rest":"you may exercise the rights of access, rectification, erasure, restriction, portability and objection on the terms of the privacy policy, with the limitation that they do not give access to the whistleblower's identity."}]},"contacto":{"title":"Contact","responsible":"Manager of the internal reporting system","emailLabel":"Email:","addressLabel":"Postal address:","intro":"For any question about how the channel works, or to request a face-to-face meeting:"}}}},"Metadata":{"default":{"title":"Imora Servicios S.L.","description":"Full-service facility management company for businesses, 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