Service 01
A concierge is the first impression of your community, your building or your business, and the filter that keeps unauthorised people out. We select and train our own staff for residential lobbies, company premises and shopping-centre entrances, and cover sick leave and holidays without ever leaving the desk empty.
In detail
The concierge works to recognise residents and to know which suppliers each home has authorised: the more stable the post, the sooner that happens. Anything they cannot solve on the spot is logged in a daily report that reaches the property manager the same day, not at the end of the month.
Every visit is logged with its entry time, and the concierge checks the identity of anyone they do not recognise before letting them through. Couriers and delivery drivers follow a specific protocol so residents are not disturbed at night. The log is kept following the community's instructions and data protection law: only what is necessary is recorded, it is kept for the agreed period and it is not used for anything else.
Parcels requiring a signature are stored in an identified space and the resident is notified through whichever channel the community chooses: a physical note, WhatsApp or an app. Registered mail and official notices are handled with proof of receipt, and only where the community has authorised in writing that the concierge may receive them on residents' behalf.
Before starting their shift, the substitute is briefed on the building's particulars: residents with special needs, regular suppliers, open incidents. The goal is for the change of person to go unnoticed by the community.
Who it's for
The concierge knows the residents and their recurring issues, so they resolve directly what an outsider would have to ask about first: who holds the key to which storage unit, when the cleaning team comes by, or which resident reported a leak.
A single concierge team can cover several buildings in your portfolio with the same criteria for hours, incident reporting and substitutions, so you don't have to negotiate the service building by building.
Reception and access control adapt to a business's visitor and supplier volume, not a residential building's rhythm: more traffic at peak times, parcel logging, and attending customers or staff.
It depends on the coverage hours (part-time or 24 hours) and the size of the building. We prepare a fixed quote after visiting the property, with no hidden fees.
Yes. We handle the transition with the current property administrator, and if the existing concierge wants to stay on, we consider bringing them onto Imora's team.
We cover the absence with another professional of the same profile, at no extra cost and with no interruption to the service.
Yes, shifts are adapted to what each community needs: half-day, split shift or full 6-to-24-hour coverage.
The concierge verifies the identity of anyone they do not recognise and notes the time of entry. Delivery drivers and couriers follow a specific protocol so residents are not disturbed outside agreed hours.
They are kept in a designated space in the entrance hall and the resident is notified through whichever channel the community chooses: a paper note, WhatsApp or an app. Registered mail always requires a signature.
Yes. The service adapts equally to homeowner communities, company headquarters and shopping centre entrances, with the same criteria for selecting and training staff.
We manage the transition with your current property manager, and if the concierge wants to stay in the building, we look at bringing them onto the Imora team rather than replacing them.
Only what is needed to know who came in and when: usually name, reason for the visit, destination home and time. The data controller is the community; we keep the log on their behalf, under their instructions and a data processing agreement. It is not shared with third parties, it is not used for anything other than access control, and it is kept for the period the community has set.
How we work
By phone, email or the contact form: tell us about your community or building and what service you're looking for.
We visit the site if needed and send you a quote adjusted to your real needs, with no surprises.
The same team that prepared the proposal is the one that gets to work, followed up by our inspection department.
Contact
Tell us what you need and we'll prepare a tailored proposal, no strings attached.
Do you manage several communities? How we work with property managers
We'll have a proposal ready in under 48 hours
I want a concierge for my building