Service 01
A concierge is the first impression of your community, your building or your business, and the filter that keeps unauthorised people out. We select and train our own staff for residential lobbies, company premises and shopping-centre entrances, and cover sick leave and holidays without ever leaving the desk empty.
In detail
The concierge knows every resident by name and which suppliers each home has authorised. Anything they can't resolve on the spot gets logged in a daily report and reaches the property administrator that same day, not at month's end.
Every visit is logged with an entry time, and the concierge checks identity before letting in anyone they don't recognise. Couriers follow a specific protocol so as not to disturb residents at night.
Parcels that need a signature are kept in a marked area and residents are notified through whatever channel the community chooses: a note, WhatsApp or an app. Registered mail and official notices are always handled with proof of receipt.
Before starting their shift, the substitute is briefed on the building's particulars: residents with special needs, regular suppliers, open incidents. The goal is for the change of person to go unnoticed by the community.
It depends on the coverage hours (part-time or 24 hours) and the size of the building. We prepare a fixed quote after visiting the property, with no hidden fees.
Yes. We handle the transition with the current property administrator, and if the existing concierge wants to stay on, we consider bringing them onto Imora's team.
We cover the absence with another professional of the same profile, at no extra cost and with no interruption to the service.
Yes, shifts are adapted to what each community needs: half-day, split shift or full 6-to-24-hour coverage.
How we work
By phone, email or the contact form: tell us about your community or building and what service you're looking for.
We visit the site if needed and send you a quote adjusted to your real needs, with no surprises.
The same team that prepared the proposal is the one that gets to work, followed up by our inspection department.
Contact
Tell us what you need and we'll prepare a tailored proposal, no strings attached.
