- Community
- C.P. Ejemplo, 14 — Móstoles
- Service
- Maintenance — Plumbing
- Reported
- 12/03/2026, 08:40 · Community chair
- Priority
- Urgent — active leak in a communal area
- Description
- Leak in the garage downpipe, level with bay 14, with water pooling on the floor.
- Intervention
- 12/03/2026, 09:55 · Technician assigned and affected section isolated. Clamp and a 40 cm section of PVC replaced.
- Materials
- 110 mm PVC section, clamp and sealant. Covered by the maintenance plan.
- Status
- Resolved · Response time: 1 h 15 min
- Follow-up
- Full downpipe check at April's preventive visit.
Property managers
One provider for every community you manage
Concierge, cleaning, maintenance, gardening, pools and video surveillance with the same team and the same point of contact, across every property in your portfolio.
I want a proposal for my portfolio
The arithmetic
What multiplies when the portfolio is split up
The difference is not in one community: it is in all of them at once. Pick how many you manage and look at the numbers.
With the services split up
Assuming each community runs its 4 usual services — concierge, cleaning, gardening and maintenance — with separate providers.
- 80people to call
- 80invoices to check and reconcile
- 80different places to report an incident
- 4different ways of working in the same building
With Imora
The same team and the same contact across all of them. The invoice is still one per community, so it can be taken to their meeting.
- 1people to call
- 20invoices to check and reconcile
- 1different places to report an incident
- 1different ways of working in the same building
Services
Manage every service across your communities with a single provider
Concierge and access control
Reception, access control, mail handling and support for residents, staff or customers, with flexible schedules from 6 to 24 hours for communities, buildings, businesses and shopping centres.
View serviceCCTV and Access Control
Design, installation and maintenance of video surveillance and access control systems for your community, building, business or shopping centre. We are not a private security firm: we do not provide guards or connect to an alarm receiving centre.
View servicePool maintenance
Full pool service for homeowner communities, buildings and complexes with a swimming area: water maintenance throughout the season, season opening and closing, and a qualified lifeguard at the pools where regulations require one.
View serviceCleaning for communities and buildings
Complete cleaning of common areas, windows and garages so your community, building, business or shopping centre looks its best all year round.
View serviceGardening and green areas
Design, upkeep and pruning of gardens and green areas for communities, buildings, businesses and shopping centres.
View serviceMaintenance for communities and buildings
Plumbing, electrics, locksmithing and small works for communities, buildings, businesses and shopping centres, with an in-house technical team and fast response times.
View service
What your firm gains
Fewer providers, fewer issues for you to manage directly
A single point of contact per community
Instead of coordinating the concierge, the cleaning company and the maintenance technician separately for each property, one team is accountable for every contracted service.
Guaranteed cover, no last-minute calls
If a concierge or technician is out, we cover it at no extra cost — it doesn't depend on you finding someone in time.
Our own inspection department
We visit every service on site to check the agreement is being met, before an issue reaches the owners' meeting.
The same standard across your whole portfolio
Adding a new property doesn't mean starting from scratch: we apply the same service standard and the same reporting process across every community you manage with us.
The difference
Several providers per building, or one across your whole portfolio
What changes in your office's day-to-day when the same provider runs the services across all your communities.
| In your day-to-day | With several providers | With Imora |
|---|---|---|
| Point of contact | One contact per service and per community. | A single point of contact for every property in your portfolio. |
| When a worker is absent | You call the provider and wait for them to find a replacement. | We cover it with another professional of the same profile, at no extra cost. |
| Reporting an incident | First you work out whose problem it is, then you report it. | One report, whether it is concierge, cleaning, gardening or maintenance. |
| Invoicing | One invoice per provider and per community, on different dates. | One invoice per community covering all its services, ready for the meeting. |
| Adding a new building | Negotiating from scratch with each provider, service by service. | The same terms and the same standard you already have across the portfolio. |
| Quality control | Each provider supervises itself, and you find out from the residents. | Our own inspection department, checking the service on site. |
| Preparing a meeting | You gather the information from several places and pull it together yourself. | One report per community with the period's history of jobs and interventions. |
How it looks inside
A portfolio of twelve communities, in a typical month
An illustrative example to explain how the service is organised. It does not correspond to a real portfolio.
How the services break down
- 12 communities
- spread across Móstoles, Alcorcón and Leganés.
- 12 cleaning contracts
- at different frequencies: four daily, six three days a week and two weekly.
- 4 concierge services
- in the largest buildings, two half-shift and two full-shift.
- 5 pools
- in season, June to September, two of them with a lifeguard on capacity grounds.
- 12 maintenance plans
- monthly preventive, plus whatever faults come up.
- 1 point of contact
- the same one for all twelve, with an incident hotline for out of hours.
And the month, seen from your office
- Reports on each job arrive the next day, with the community and the service identified.
- The month's two concierge absences are covered without you having to call anyone.
- Each community gets its own invoice, itemising what it has contracted.
- The inspection department visits four of the twelve properties and sends you what it has put right.
- Before one community's meeting, you ask for the period's history and get it in a single document.
And this is how a job report arrives
An example of the report format, with made-up data.
How we work with you
Day-to-day management of your portfolio with Imora
Onboarding a new building
We visit the community, review which services it already has contracted, and prepare a proposal to the same standard we apply across the rest of your portfolio — no need to renegotiate terms for the buildings we already manage together.
Centralised incident reporting
An issue in any community in your portfolio is reported to the same point of contact, regardless of whether it affects concierge, cleaning or maintenance — you don't need to track down the provider responsible for each service at each building.
Separate invoicing per building
Each building gets its own invoice detailing its contracted services, ready to present at the residents' meeting, even though you manage several communities with us through a single contact.
Adding buildings without friction
When you add a new community to your portfolio, we apply the same onboarding, reporting and billing process you already know — no new learning curve every time your portfolio grows.
Frequently asked questions for property management firms
Do you invoice per building, or one single invoice for my whole portfolio?
Each community gets its own invoice, itemising the services it has contracted, even though you manage several buildings with us. That way every residents' association sees exactly what its own community pays, without it being mixed with the rest of your portfolio.
Do I need a separate contract for each community?
Yes, each community signs its own service contract (they're separate legal entities), but you keep the same point of contact and the same service standard across every building you manage with us, so adding a new one doesn't mean renegotiating from scratch.
If an issue affects several communities in my portfolio, who do I contact?
Your usual contact at Imora: there's no need to report separately to a different concierge, cleaning company and technician at each building. A single team coordinates the response even though the communities are legally independent.
Can I add a new building without renegotiating the terms of the others?
Yes, each new building is quoted based on the services that specific community needs, but we apply the same reporting process and the same service standard you already know from the rest of your portfolio, without having to re-explain how you work.
What if a community in my portfolio already has a service contracted with another provider?
We can step in only for the services the community decides to outsource to us, and coordinate the handover with the outgoing provider so there's no coverage gap during the switch.
Do I get a single report covering all my communities, or do I need to check building by building?
Your contact at Imora knows the status of every community in your portfolio, so you can ask for a combined view instead of having to ask service by service and building by building.
Does the inspection team visit all my buildings, or only the ones with problems?
We visit every community with contracted services, not only the ones that have had an incident, precisely to catch a problem before it reaches the residents' meeting.
How do you put together a proposal if I manage many communities at once?
We prepare a proposal per building, detailing which services each one already has contracted and which could be outsourced to Imora, so you can bring it to each residents' meeting separately if you need to.
Let's talk
Tell us how many communities you manage
We prepare a proposal per property, detailing what services each one already has and which ones could be outsourced to Imora.
Request a proposal for my portfolioDo you manage buildings across the Madrid region? See which municipalities we cover