What this channel is
The complaints channel is Imora's internal route for directly reporting any regulatory breach, irregularity or conduct contrary to professional ethics detected in the course of our activity, in line with Spanish Law 2/2023 protecting whistleblowers.
Who can use it
This channel can be used by anyone with a direct relationship with Imora, including:
- Employees and staff: concierges, controllers, technicians and administrative staff.
- Clients: homeowner communities, buildings and shopping centres that receive our services.
- Suppliers and subcontractors: companies and self-employed professionals who work with Imora.
- Candidates and former employees: people who have had or will have an employment relationship with Imora.
What can be reported
This channel can be used to report matters such as:
- Legal breaches: infringements of employment, safety or environmental law.
- Harassment or discrimination: workplace, sexual or discriminatory conduct towards anyone.
- Service irregularities: serious breaches of what was agreed with a community or building.
- Misuse of data: personal data processing contrary to data protection regulations.
- Corruption or fraud: bribery, undeclared conflicts of interest or misuse of company resources.
How to report it
You can send your report by email to the channel's contact, describing the facts in as much detail as possible: what happened, when, who is involved and whether you have any evidence. You can also use the general contact form, stating explicitly that it is a report for the complaints channel.
Confidentiality: The identity of the person reporting and of any third party mentioned is treated confidentially throughout the process, with access restricted solely to the staff responsible for handling it.
Guarantees
Managing this channel is governed by the following guarantees:
- Confidentiality: the reporting person's identity is not disclosed without their express consent.
- No retaliation: no form of retaliation is tolerated against anyone reporting in good faith.
- Acknowledgement: receipt of the report is confirmed within a maximum of 7 days.
- Response time: the investigation and response are resolved within a maximum of 3 months.
- Data protection: personal data processed is limited to what is strictly necessary for the investigation.