Building maintenance in Madrid: plumbing, electrics and locksmithing

Frequently asked questions about this service

• How do I report a fault?

  By phone, email, or through the building's concierge if you also have that service; the technician reviews the report within the agreed time.

• Are parts and materials included?

  Labour is covered by the contracted plan; materials and replacement parts are quoted separately before any work starts.

• Do you handle emergencies outside office hours?

  Yes, through the 24-hour emergency phone line for issues that can't wait until the next day.

• Can I hire just one type of maintenance, like electrics?

  Yes, each area (plumbing, electrics, locksmithing, small works) can be contracted independently.

• What does electrical maintenance of communal areas cover?

  We check the main electrical panel and the communal area lighting, and progressively replace old lighting with LED where asked, which shows up directly on the community's bill.

• Is a lock failure on a communal entrance an emergency?

  Yes. It is treated as an emergency because it compromises the building's security, not as ordinary maintenance that can wait until Monday.

• Do you do small building works as well as repairs?

  Yes — one-off masonry, painting or carpentry repairs in communal areas, the kind many property managers leave pending because they have nobody to give them to.

• Is the technical team in-house or subcontracted?

  In-house for day-to-day maintenance, which is what lets us respond quickly to plumbing, electrical, locksmith or small building work faults. For work requiring a specific licence — gas or high-voltage installations, for example — we work with accredited specialists.