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Frequently asked questions
Everything you need to know about our services, coverage, quotes and how we work, organised by topic. If you can't find what you're looking for, write to us and we'll reply within 24 hours.
Services
What services does Imora offer?
Concierge and access control, security and CCTV, pool maintenance, cleaning and gardening, and building maintenance. All with our own team, never subcontracted.
What does the concierge service include?
Reception, access control, mail distribution and resident assistance, with flexible hours from 6 to 24 hours depending on each building's needs.
How does the security and CCTV service work?
We handle the project, installation and maintenance of video surveillance and access control systems, protecting your building or shopping centre end to end.
Do you handle building maintenance?
Yes. Our own technical team covers plumbing, electrics, locksmithing and small works in common areas, with a fast response to faults.
Coverage and hours
Which areas do you work in?
We serve businesses, homeowner communities, buildings, shopping centres and car parks in Madrid capital, Pozuelo de Alarcón, Alcorcón and nearby municipalities across its metropolitan area.
What concierge hours can I contract?
Whatever your building needs: from 6 to 24 hours of service. We adapt the schedule to each community's reality, not the other way round.
Do you offer support outside office hours?
Yes. In addition to office hours, we provide 24-hour emergency support, 365 days a year, for any incident that can't wait.
Quotes and contracting
How do I request a quote?
Fill in the contact form or call us directly. We carry out an on-site visit and assessment of your community or building, and prepare a fixed quote with a reply within 48 hours, with no obligation.
Do you offer payment facilities?
Yes, we defer 40% of the first year's billing, spread across the following monthly payments, interest-free.
I want to extend or change my contracted service, who do I talk to?
Our sales team, who will review your new needs with you and prepare an updated proposal. You can write to them directly from the contact page.
Company and guarantees
What happens if a concierge or technician is absent or on leave?
We cover any absence with a guaranteed substitute at no extra cost, so the service is never interrupted.
How do you monitor service quality?
Our inspection department visits every service on site on a regular basis, to check that what was agreed is being delivered and to spot improvements before they become incidents.
Are you certified?
Yes, we hold ISO 9001 (quality management), ISO 14001 (environmental management), ISO 45001 (occupational health and safety) and ISO 27001 (information security) certifications.
I'm already an Imora client, where do I get support?
Visit our support page to see the right channel for your query (incidents, sales or billing), or write directly to soporte@imora.es.