Complaints channel
File your complaint
A guided assistant, step by step. If you leave an email we'll confirm we received it, with a tracking code.
Before you start
This is Imora's complaints channel: a space to report issues with a service or ethics and compliance concerns, whether you're a client or not. You can file it identifying yourself or anonymously.
- Information is handled confidentially and only accessed by the team managing it.
- You can choose not to identify yourself at any point in the process.
- No retaliation is taken against anyone reporting in good faith.
What this channel is for
Use it for complaints about a service or ethics and compliance concerns. For a day-to-day technical issue (a fault, a question about your invoice), it's faster to contact support directly.