Terms of use

1. Purpose and acceptance

These terms govern the use of this website and of the private areas reached from it: the client area for communities, buildings and companies, and the resident app. The website belongs to the company identified at the end of this document.

What they do not govern is the delivery of the services themselves. Concierge, security, cleaning, gardening, pool and general maintenance services are governed by the contract signed with each community, building or company, and that contract prevails over this text. By browsing the site or using any of its features you accept these terms; if you do not agree, please do not use them.

2. What you will find on this site

This site is informational and, for existing clients, a management tool. From here you can:

• Learn about the services: concierge, security, cleaning, gardening, pools and maintenance, and the areas we cover.
• Request a quote: the contact form starts a commercial conversation. Sending it does not contract anything or bind either party.
• Enter the client area: for communities, property managers and companies with a contracted service. It holds incidents, quotes, invoices and service details.
• Use the resident app: for people living in a community with a contracted service: report an incident, follow its answer and read the noticeboard.
• Work with us: browse published openings and send an application.
• Read the blog: general articles about building maintenance and community management. They are guidance only and replace neither a technical report nor professional advice.

We may change, extend or withdraw any of these sections. That affects the website, never a service already contracted: what has been agreed in a contract is delivered even if the site changes.

3. Access to the client area

How access is granted

• There is no open sign-up: accounts are created by us for the client, for the property manager they appoint, or by invitation for residents of a community with a contracted service.
• The contact details you give us must be accurate and kept up to date: they are how we reach you about an incident or a visit.
• Credentials are personal and must not be shared. If several people in the management office need access, request an account for each.
• You are responsible for what is done from your account while it is open.
• Tell us as soon as you suspect someone has accessed it without your permission, so we can close that session.

Access security

We apply security measures that are reasonable and proportionate to the data involved. On your side, use a password unique to this service and sign out on shared devices. The client area itself lets you see open sessions and close them.

4. Acceptable use

When using this site and the client area, you agree not to do any of the following:

• Access or try to access information about communities, units or people that is not yours to see.
• Use the data shown in the client area —residents, homes, incidents, access logs— for anything other than managing the contracted service.
• Extract the site's content in bulk or by automated means without our authorisation.
• Interfere with the operation of the site, the app or the systems behind them.
• Introduce harmful software or code.
• Impersonate another person, community or company, or misrepresent your relationship with them.

5. Intellectual property

What is ours

The texts, images, brand, site design and the software behind the client area and the resident app belong to the company or to those who licensed them to us, and are protected by intellectual and industrial property law.

What you contribute

What you upload remains yours: the photos of an incident, the documents you attach or the CV in an application. By sending it you authorise us to use it only for what it was sent for —resolving that incident, handling that request or assessing that application— and for the period explained in the privacy policy.

What you may do with our content

You may read and print the site's content for personal use or to manage your community. Reproducing, distributing or modifying it for commercial purposes requires our written authorisation.

6. Contracting and invoicing

• The price of each service is agreed by contract before we start delivering it, following the fixed quote we prepared for your community, building or business.
• What is contracted, its scope and its term are set out in that contract. This website is not where services are contracted and does not replace what was signed.
• Invoices for contracted services are available in the client area.
• Payment is made as agreed in the contract (transfer, direct debit or another agreed method), not through a payment gateway on this website.
• Any claim about an invoice can be raised through the usual contact channels or from the client area.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use and protect your personal information.

8. Warranties and liability

What follows refers to this website, not to the services we deliver. Contracted services answer for what their contract and the law require, and nothing in this section limits that:

• The site's informational content is guidance: it may contain errors or become outdated, and replaces neither a technical report nor professional advice.
• We aim to keep the site and the client area available at all times, but we cannot guarantee there will be no interruptions for maintenance or reasons beyond our control.
• We are not responsible for the content of third-party sites we link to.
• None of the above affects the rights that consumer law grants to anyone holding that status.

9. Suspension and end of access

We may suspend access to the client area if we detect any of the misuse described above or a risk to data security. Unless urgency prevents it, we give notice first.

Access ends when the contractual relationship with the community, building or company ends. From then on, data is kept or deleted as explained in the privacy policy, not as stated in this document.

Clauses that by their nature must survive the end of access —liability, intellectual property and governing law— continue to apply.

10. Governing law

These terms are governed by Spanish law.

For any dispute, the parties submit to the courts that have jurisdiction under the law. Where the user is a consumer, the court of their domicile has jurisdiction, as consumer law provides.

11. Contact

These are the identifying details of the site owner, published in compliance with art. 10 of Spanish Act 34/2002 on information society services: