Help
Already a client? We're here to help
No call centres, no middlemen: your query goes straight to the team looking after your community or building. Pick the reason for your query below, or write to us directly.
Not a client yet? Request a quote with no obligation
What kind of help do you need?
Route your query to the right team and we'll resolve it faster.
Sales
Tell us which service you need, for how many homes or square metres and when. We prepare a fixed quote, with no obligation.
Request a quoteCustomer service
You already have a service with us and something is wrong, or you have a question. This takes you to the support page, which explains what counts as an emergency and what does not.
I am a client and need helpBilling
Invoicing, contracts and administrative management for your community or building.
Email billing
How we work
What happens when you write to us
Tell us your case
By email, phone or the contact form: tell us about the incident or question in as much detail as you can.
Your team reviews it
Your query goes straight to the team that already knows and looks after your community or building, with no middlemen.
We reply
Within 24 hours, or immediately if it's an emergency outside office hours.
Direct contact
If you'd rather not wait, write or call us right now.
Write to us
Incidents, questions about your service, or matters concerning your community.
soporte@imora.esCall us
General queries about your service, during office hours.
+34 644 51 40 9024-hour emergencies
Only for what cannot wait until tomorrow: a leak, a lift stuck with someone inside, an entrance that will not lock or anything putting people at risk. Everything else is handled during office hours.
+34 644 51 40 90
Our office
One office, the whole Madrid region
We serve the whole Madrid region; outside office hours, we're still available by phone for any emergency.
Opening hours
Oficina: L-V 9:00-18:00 · Urgencias 24h, 365 dias
24h emergency phone
Address
Plaza Doctor Fleming, 4, 05270 El Tiemblo (Avila)